Technical Writer

Have you heard of BlueCat? We’re one of those hidden gems that’s been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change readiness. BlueCat’s Intelligent NetOps is a first-to-market combination of systems of understanding and change. BlueCat enables teams to enhance agility and mitigate risks from high rates of change with a unified management lifecycle, from provisioning to proactive troubleshooting and remediation.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

BlueCat is seeking a skilled and motivated Technical Writer to join the team. We are looking for someone who thrives in fast-paced and dynamic work environments and isn’t afraid to get test the product to understand how features work.

Responsibilities

• Determine the needs of end users of technical documentation;

• Talk with Product Managers and Product Developers, and study early product builds;

• Work with UX designers and product developers to ensure that UI text (field labels, error messages, etc.) are meaningful and error-free;

• Get hands-on with the product to ensure accurate documentation;

• Develop customer-facing documentation for new products and features, including content, charts, illustrations, etc.;

• Integrate documentation into product builds;

• Review existing documentation, and recommend edits and reorganization;

• Standardize content across platforms and media;

• Gather usability feedback Collaborate with teams across the company including Customer Success, Marketing, and Learning and Development;

Skills and Experience

• Strong English written and speaking skills;

• 3 years as a Technical Writer in software development or IT;

• Preferred but not mandatory: University degree or college diploma in English, Communications, Technical Writing or a related field;

• Proficient with FrameMaker, DITA, DITA-OT, oXygen XML Author, Git and related tools and techniques;

• Familiarity with CSS, HTTP, Javadoc, Markdown, Sphinx, PostMan, and/or Python would be a plus;

• Familiarity with Jira and Confluence would be a plus;

• Networking knowledge/experience would be a plus;

If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.

In addition, we offer a range of appealing perks, including:

A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program

Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!

BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.