Technical Writer

Overview

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

Summary

The Technical Writer is responsible for developing and maintaining technical and process documentation that supports operational excellence and knowledge sharing across the organization. This role ensures employees, partners, and end users have access to clear, accurate, and actionable resources that enhance performance, efficiency, and customer satisfaction.

Responsibilities

• Develop, review, and edit technical and process documentation in accordance with Shift4 standards and style guidelines.

• Collaborate with subject matter experts, stakeholders, and cross-functional teams to gather and validate content.

• Incorporate user feedback to improve documentation accuracy, clarity, and relevance.

• Manage multiple documentation projects simultaneously, meeting deadlines and quality standards.

• Leverage tools such as Salesforce Knowledge, Zendesk, and Google Suite to publish and maintain content.

• Translate complex systems, processes, and workflows into simplified, user-friendly documentation.

• Maintain internal knowledge bases to support organizational learning and operational efficiency.

• Contribute innovative ideas to improve documentation workflows, templates, and user experience.

Qualifications

• Minimum 3 years of experience in technical writing or related field.

• Strong writing, editing, and communication skills with proven ability to deliver high-quality documentation.

• Ability to manage multiple projects and deadlines in a fast-paced environment.

• Experience with Salesforce Knowledge, Zendesk, or similar tools preferred.

• Knowledge of Point of Sale (POS) systems and payments industry a plus.

• Familiarity with Knowledge-Centered Service (KCS) methodology a plus.

• Strong research, analytical, and cross-functional collaboration skills.

• Writing samples required as part of the interview process.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.