TECHNICAL TRAINING & SUPPORT

SikaAG

Douala, Littoral Region, Cameroon permanent

Posted: November 27, 2025

Job Description

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 103 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s around 33,000 employees generated annual sales of CHF 11.76 billion.

• Répondre aux clients et utilisateurs des produits de construction de l’entreprise via la ligne HOTLINE
• Organisation, réalisation et suivi des formations
• Suivre les dossiers clients depuis la survenue d’un incident jusqu'à la résolution et la clôture
• Formations des Point de vente distributions, des Ingénieurs du génie civile, des écoles d’ingénieur et des BET (bureau d’études techniques)
• Recenser les améliorations fonctionnelles souhaitées par les utilisateurs
• Diagnostiquer et corriger les dysfonctionnements décrits par les utilisateurs
• Accompagnement sur terrain des commerciaux distribution minimum
• Réaliser l'intégration de nouveaux composants en respectant normes et standards définis
• Assurer la maintenance préventive
• Accompagnement des BET (bureau d’études techniques) lors de l’élaboration des CCTP des projets
• Traitement du service client digital
• Edition des fiches techniques
• Rédiger des documentations pour les utilisateurs
• Centraliser, analyser et transmettre les besoins d'amélioration des applications

• BTS Action commercial, DUT, école de commerce ou équivalent.

training in basics of psychometrics and test administration, assessment of managerial skills

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