Technical Trainer (HVAC)

Threshold Brands, backed by private equity, is a powerhouse multi-brand franchisor boasting over $375 million in annual system-wide sales. Our impressive portfolio of 10 brands is dedicated to enhancing homeowners’ lives. Among our standout brands are MaidPro, Men in Kilts Window Cleaning, PestMaster, USA Insulation, Plumbing Paramedics, Heating & Air Paramedics, Granite Garage Floors, Sir Grout, Mold Medics, and Miracle Method. 

Position Overview

We are seeking a highly motivated, detail-oriented Technical Trainer to join our Plumbing and Heating Paramedics team. In this role, you will design, deliver, and continuously improve comprehensive training programs that empower franchise owners and their teams to operate successful businesses aligned with Paramedics brand standards. This is a remote position with occasional travel for hands on training.

Key Responsibilities

Curriculum Development: Design and maintain engaging training programs, including classroom, virtual, and self-paced learning modules.

Content Creation: Develop facilitator guides, participant materials, presentations, manuals, and online courses aligned with industry best practices and company standards.

Instruction & Facilitation: Deliver virtual and on-site training sessions, including sales, operational procedures, and customer service best practices.

Technical Expertise: Train on both plumbing and HVAC processes, equipment usage, job site setup, and service completion protocols.

Continuous Improvement: Evaluate training effectiveness, identify gaps, and implement enhancements based on feedback and emerging trends.

Industry Leadership: Stay current on both plumbing and HVAC standards, equipment innovations, and safety practices; recommend improvements for franchise operations.

Vendor Management: Build and maintain relationships with key vendors to ensure timely sourcing of equipment, products, and supplies; evaluate new products for safety, performance, and cost-effectiveness.

Field Support & Coaching: Provide real-time technical guidance and troubleshooting for franchisees and their teams while they are actively working on jobs in the field.

Travel: Conduct hands-on training for new franchisee onboardings (2-3 times per quarter) and follow up visits in varies markets.

Skills & Requirements

Experience:  Minimum 5 years in the plumbing and HVAC industry, with proven success in technical training or operations.

Technical Knowledge: Strong understanding of plumbing and HVAC processes, equipment, and safety standards, preferred

Instructional Design: Ability to apply adult learning principles and blended learning methodologies effectively.

Communication:  Exceptional verbal and written skills; capable of simplifying complex concepts for diverse audiences.

Organization:  Skilled at managing multiple projects, documenting progress, and meeting deadlines.

Technology: Proficient in computer applications, Learning Management Systems (LMS), and industry-specific tools.

Analytical Skills: Ability to research, evaluate, and implement best practices and emerging trends.

Preferred Qualifications

Experience with vendor negotiation and sourcing strategies.

Familiarity with OSHA safety standards and compliance requirements.

Prior experience developing training for franchise systems or multi-location businesses.

Strong project management skills and ability to work independently in a remote environment

Disclaimer: This job description is not intended to be all-inclusive.

Benefits

Incentive, based on achieved development targets 

Competitive salary + 401(k) Safe Harbor

Medical / Dental / Vision Insurance Coverage

Paid time off + Paid Holidays

Employee Assistance Program
 

Threshold Brands is an Equal Employment Opportunity Employer, committed to fostering a diverse and inclusive work environment.

WORKING AT THRESHOLD BRANDS  
 

This is an exciting opportunity to work at a company that genuinely cares about its employees, franchisees, and customers! A company that believes in work-life balance, that it is okay to have fun on the job, and that invests in its employees by providing challenging opportunities and tools to deliver excellence! If these beliefs ring true to you, we invite you to read on.  
 

What do we do? We help entrepreneurs achieve their lifelong dream of success through business ownership. As a multi-brand franchisor, we plan to deliver multiple home services through individually owned and operated franchisee throughout the United States and Canada.  We help our brands deliver superior customer service by providing a high touch National Contact Center, cutting-edge technology, fun and upbeat marketing and business coaching that adds real value.    
 

In a nutshell, our vision is to be a franchisee-friendly company, empowering entrepreneurs to deliver exceptional services to their communities. 

What are our roots? It all began in August 2020, when our flagship franchise, MaidPro, partnered with The Riverside Company (a private equity sponsor). Since then, we’ve been moving at a rapid speed growing both organically and through acquisitions. Today, we are 10 brands strong, supporting not only MaidPro but also Men in Kilts Window Cleaning, PestMaster, USA Insulation, Plumbing Paramedics, Heating Paramedics, Sir Grout, Granite Garage Floors, Mold Medics and Miracle Method. Our strategy is to keep adding great-performing brands to our portfolio, so we’re not slowing down. We’re headquartered in Boston, Massachusetts, but really, we’re
all over the map, with more than 400+ franchise locations across North America.  
 

COMPANY CULTURE  
 

Who are we? We are a collection of entrepreneurs, out-of-the-box thinkers, hospitality minded innovators. We thrive in a fast-paced, high-energy environment and we are steadfastly committed to adding value to everything we do.   
 

Who do we want on our team? We look for people who are natural learners, passionate about their careers and love to help businesses grow.    
 

Why work here? We provide a fun place to work where people are nice, learning is continuous, individuality is respected, and your cutting-edge ideas are welcomed. At the same time, we’re straight shooters. We support each other but we also challenge each other. You will be challenged every day, but it will be the best job you ever had.