Technical Support Trainee (3 months, potential extension)

Enroute

Monterrey, Nuevo Leon, Mexico Remote temporary

Posted: March 25, 2026

Quick Summary

We are looking for a Technical Support Trainee to join our team as a 3-month program. The ideal candidate will have experience in technical support, and be comfortable with the latest technologies. The successful candidate will be able to troubleshoot complex technical issues and provide excellent customer service.

Job Description

About Enroute:

We love technology, and we enjoy what we do. We are always looking for innovation. We have social awareness and try to improve it daily. We make things happen. You can trust us. Our Enrouters are always up for a challenge. We ask questions, and we love to learn.

We pride ourselves on having great benefits and compensations, a fantastic work environment, flexible schedules, and policies that positively impact the balance of work and life outside of it. We care about who you are in the office and who you are as an individual. We get involved, we like to know our people, we want every Enrouter to become part of a great community of highly driven, responsible, respectful, and above all, happy people. We want you to enjoy working with us.

Requirements:
• 1-2 years of experience
• Strong English communication skills: written, verbal, and active listening
• Critical thinking and the ability to propose creative, out-of-the-box solutions
• Knowledge of the ad tech ecosystem and how it operates
• Knowledge of databases and ad servers

Benefits:
Benefits

• Monetary compensation
• Year-end Bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Minor Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Insurance
• Preferential rates for car insurance
• TDU Membership
• Holidays and Vacations
• Sick days
• Bereavement days
• Civil Marriage days
• Maternity & Paternity leave
• English and Spanish classes
• Performance Management Framework
• Certifications
• TALISIS Agreement: Discounts at ADVENIO, Harmon Hall, U-ERRE, UNID
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Work-from-home Bonus
• Laptop Policy
• Health Check-Up Subsidy

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