Technical Support Technician

For over 50 years, Autograph Sound has been a leading supplier of audio and communication solutions for theatre and events in the UK and worldwide. We are passionate about quality and reliability and our diverse team of designers, engineers and technicians blend creativity with cutting edge technology to deliver solutions that sound stunning every time. From musical and arena productions to corporate events and product launches, our attention to detail and demand for the highest levels of quality remain at the heart of every event irrespective of size and complexity.

Description:

We require a motivated individual to support our RF and Comms, Video, and Microphones departments, soon to move from Kentish Town to be set up in our new home in Perivale. These departments are responsible for high volumes of digital and analogue audio and visual equipment, from radio microphones and IEMs to wired and wireless communications systems, video/CCTV systems and wired microphones.

Working for these departments offers the opportunity to develop an understanding of many varied technologies. Developing skills is an important part of this role and Autograph will support the successful applicant in doing this either with in house or external training where necessary.

Duties will include:

Projects: carrying out preparation, testing, and deployment of equipment for hire, sometimes including rack building.

Technical Oversight: ensuring the correct configuration and maintenance of equipment including but not limited to:

Wireless microphone and IEM systems

Wireless Communications systems

Networked communications systems

SDI Video systems

Microphones

Workflow and Quality Assurance: developing, documenting, and refining processes to improve efficiency, consistency, and technical excellence across the departments.

Collaboration: working closely with other departments (Digital and Technical Support/Service) as well as Production Engineers to ensure cohesive technical delivery on all projects.

Innovation and Training: keeping abreast of emerging technologies, ensuring the department remains at the forefront of digital audio-visual solutions. Provide guidance and training to staff where required.

Maintenance and Inventory Upkeep: deploying regular servicing, firmware updates, and system checks, ensuring all equipment is performance-ready and well-documented.

Operational Flexibility: participating in the company’s standby rota, travel to project sites across the UK (and occasionally abroad), and support onsite setups as required.

Relieving HODs during their annual leave.

Key Skills & Experience

Professional experience within theatre or live events, preferably with RF and Comms systems.

An understanding of computers.

Proven people skills, with a focus on clear communication and team development.

An ability to work in an often fast-paced environment and adapt to the needs of the day.

Excellent problem-solving skills, with the ability to remain calm and resourceful under pressure.

Strong organisational skills with an eye for detail and documentation.

A proactive mindset with a passion for continuous improvement and technical innovation.

Valid passport/Work VISA is essential.

Desirable Attributes

Relevant technical or engineering qualification in Audio, Electronics, or IT.

Experience in live theatre or touring environments.

In-depth understanding of digital networking and AV system integration.

Familiarity with major RF & Comms platforms (e.g. Shure, Sennheiser, Clearcom & Reidel).

Full UK driving licence.