Technical Support Specialist

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.

TECHNOLOGY
We're on a mission to build end-to-end products and technology that powers the an incredible e-commerce experience for luxury customers everywhere, understanding the motivations and needs of our customers and partners, to designing and testing hypotheses, to creating industry-leading experiences for luxury customers.

GUIMARÃES
Our Guimarães office is located in this beautiful and historic city, often described as the ‘birthplace of Portugal’. This is where our creative operations team is based, in a custom-built office and studio facility with a games room, music area and unbeatable chill-out zone.

THE ROLE
Providing service and customer support. Managing all on-site installation, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions.

WHAT YOU'LL DO:
• You will be the first point of contact for users who call our IT Support
• Provide the highest level of customer service
• Track all issues in our task system
• Troubleshooting end-user issues on various software applications, hardware, network, and telecommunications systems and provide basic workstation support
• Contact vendors (Printers, Telecom providers)
• Configure and maintain basic server settings
• Escalate to 3rd level support on unfamiliar server-related problems
• Maintain our office structure.

WHO YOU ARE:
• Minimum of 2 years IT support experience
• Must have the ability to handle multiple tasks and priorities
• Must be detail-oriented
• Experienced with network domains, DNS, DHCP, File Server
• Practical awareness of workstation maintenance
• You know how to manage Windows services, Deploy software, Drivers installation, Active Directory (such as manage groups, users and computers)
• Security information and know how to install and troubleshooting anti-virus, firewall and user behavior issues
• You know how to analyze infrastructure repairs that our office needs and request our providers when needed
• Must have strong interpersonal communication and team-based skills
• You can negotiate deadlines and the best way to get your job done with your clients, always keeping your SLA in mind
• Being a self-starter as well as a problem-solver
• Can speak and understand english.

REWARDS & BENEFITS:
• Health insurance for the whole family, flexible working environment and well-being support and tools
• Extra days off, sabbatical program and days for you to give back for the community or taking care of you
• Training opportunities and free access to Udemy
• Flexible benefits program

EQUAL OPPORTUNITIES STATEMENT:
• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

SCAM DISCLAIMER:
• It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.