Technical Support Specialist - Philippines - 100% Remote (NAM Eastern Timezone)

Confidential

Remote job permanent

Posted: February 3, 2026

Job Description

NOTE: This is a FULLY remote role, but the candidate must be in the Philippines Region to collaborate with their team, peers, and internal customers. Please only apply if you are physically based in the Philippines.

Please note, whilst you must be based in the Philippines for this role, it requires flexibility to work to North America Eastern Timezone supporting out North American customers.

Hostaway is a SaaS startup that is transforming the vacation rental industry. With innovative solutions and partnerships with giants like Airbnb, VRBO, and Booking, we're taking on the competition and winning. Leveraging our customer-centric core values, we consistently deliver results that encourage growth, learning, and innovation for our team, our customers, and the industry. As a profitable and growing company, this role is necessitated by our continued growth.

Profitable, high-growth, and the first short-term rental Property Management System unicorn 🦄. Join us at our most exciting stage yet! Learn more about our recent valuation and story here.

Hostaway is looking for a tech-savvy Technical Support Specialist to join our team, focusing on our North American market. Y2ou'll master our B2B SaaS product portfolio and provide expert support to help customers maximize their short-term rental bookings. Our customers love the support and service we provide and your role will be to maintain those standards.

About the role:

• Take ownership of customer issues that may arise on the Hostaway platform via phone and email.

• Balance the need for urgency with the quality of your responses.

• Comply with and follow our Support Guidelines playbook.

• Research, diagnose, troubleshoot, and identify solutions to resolve customer's issues.

• While troubleshooting, gather all needed information for the investigation and properly update the customer via Zendesk.

• Provide prompt and accurate feedback to customers managing their expectations for technical issues.

• Be an integral part of the Technical Support team, liaising with other members, customers, and 3rd party vendors.

• Conduct product walkthroughs and provide resolutions to customer's queries.

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