Technical Support Specialist (Payrolls)

Confidential

Barcelona, Catalunya [Cataluña], Spain permanent

Posted: February 11, 2026

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Quick Summary

Join the team and make an impact. We're looking for a results-driven and empathetic Payrolls – Technical Support Specialist to help diagnose issues, collect and analyze payroll data.

Required Skills

Payroll Systems Technical Support Customer Service Problem Solving Documentation Analysis Communication CRM Tools Technical Training Continuous Improvement

Job Description

Join the team. Make an impact.

At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple.

In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same.

The Role

We’re looking for a results-driven and empathetic Payrolls – Technical Support Specialist to help diagnose issues, collect and analyze data, resolve user problems, and guide clients through technical solutions in a clear and professional manner.

You will also ensure that end-user needs are met with consistently high-quality service, update the team on progress, and create detailed documentation and walkthroughs for each client issue/resolution.

Responsibilities:

• Provide technical support for Payroll and Employment Law.

• Diagnose and resolve technical issues

• Create clear, detailed documentation and walkthroughs of issues and resolutions.

• Collaborate with internal teams and clients to understand requirements and provide technical guidance.

• Propose improvements to payroll features and technical processes to enhance efficiency and user experience.

• Take ownership of support tickets, ensuring timely and accurate resolution

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