Technical Support Specialist

As a global pioneer in oil-free centrifugal chiller technology with an expanding portfolio of thermal management solutions, SMARDT is dedicated to delivering high-efficiency and energy-saving systems for industries, real estate developments, health care and educational centers worldwide. We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees. With a focus on reliability, performance, and environmental stewardship, SMARDT continues to redefine industry standards through advanced engineering and a commitment to a more sustainable future.

We're Looking For a Technical Support Specialist

Work with the Technical Support Manager - West on matters that escalate above the Commercial Business Unit (Service) level in your coverage area  (AMER/EMEA), with an emphasis on the North America region and equipment sold in the United States.

What You'll Do:

 Analyzing data remotely gathered from site to diagnose issues.

o    Being deployed to site to work directly with equipment and parties related.

o    Participating in RCA/8D team activities

o    Working with Suppliers (technical matters)

o    Working with Engineering, Controls, Manufacturing and Quality

Participating in activities related to continuous improvement of Smardt products, this includes but is not limited to:

o    Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development

o    Mobilize to site as required to better understand operational challenges, gather data and interface with clients

o    Arrange support from adjacent departments as needed

Corrective and containment actions

What You'll Bring:

Experience:

Practical experience with oil free chillers and magnetic bearing compressors

Education/Certifications:

Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years)

Core Competencies

Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement

Resilient, flexible, self-motivated

Work well autonomously and in a team environment

Able to work efficiently and communicate clearly under pressure

Excellent relationship management skills with the ability to engage, negotiate and manage customer needs

Able to drive results, maintain and/or improve customer satisfaction

What We Offer: 

Competitive compensation.

Health and Dental Benefits from day 1.

401K matching program.

A collaborative global environment with opportunities for growth.

Equal Employment Opportunity Statement

SMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

As part of our hiring process, SMARDT conducts background checks in compliance with applicable laws.

Please note that SMARDT does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, we will not consider or agree to payment of any referral compensation or recruiter fee.