Technical Support Specialist

4DSCorp

Hicksville, NY, United States Remote permanent

Posted: September 20, 2022

Quick Summary

We are seeking a Technical Support Specialist to join our team in Hicksville, NY, to provide technical support to our customers and assist with various technical issues. The ideal candidate will have excellent communication skills, technical expertise, and the ability to work in a fast-paced environment. The successful candidate will be responsible for installing and configuring computer systems and applications, responding to customer inquiries, and providing technical support to our customers.

Job Description

Founded in 2015, 4DS Corp. is a NY based multi-asset logistics, e-commerce and business solutions organization with a large variety of products and brands under its portfolio. We are a global importer, distributor and retailer, consisting a collection of multiple sub-companies involved in a variety of brands and industries, which span across food services, office supplies, electronics, solutions, payments and more.

Responsibilities for Technical Support Specialist

• Install and configure computer systems and applications within the company
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Actively update, maintain and monitor all aspects of computer networks
• Resolve technical issues related to network interruptions
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
• Maintain a working log detailed all required system updates, as well as the date of completion
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware
• Assist management in creating training materials pertaining to computer troubleshooting and usage

Qualifications for Technical Support Specialist

• A bachelor's degree in computer science or related technology field is preferred
• Industry-specific certification in relevant computer languages or software may be required
• 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, such as Freshdesk in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Ability to prioritize and manage several milestones and projects efficiently

Additional Information

Job Type: Full-Time

Work Location: Hicksville, NY

**We offer CPT, OPT, H1B Sponsorship for International Applicants (US Only)

All your information will be kept confidential according to EEO guidelines.

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