Technical Support Specialist

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

Cin7 Sri Lanka is proud of our culture and has been officially recognised with Great Place to Work® Certification™

How you'll make an impact:

As a Technical Support Specialist, your impact is on our customers. What you do helps Cin7 to retain customers and to strengthen our reputation. Good support is good for business! Everyone in support helps customers to use our products to run their business.

This role requires working 2 days a week out of our Colombo, Sri Lanka office. You will work M-F daytime hours during your training, which could be for 2 or more months. After which, we will discuss your shift preferences with you. Shifts will either cover APAC, EMEA or AMERICAS hours and will be either Tuesday to Saturday or Sunday to Thursday.

What you’ll do:
• Your main duty is to interact with customers and resolve customer queries via our channels of support
• You will work on issues our customers are facing using your troubleshooting and problem solving skills to identify and address the root cause
• We do not have an inbound phone support line, so your main channels of support with customers will be on cases and via chat, although we do expect you to proactively book Zoom calls with customers, especially when they are struggling or have multiple issues to resolve

What you’ll bring:
• Minimum 3 years of experience in a customer-facing role, preferably in a SaaS environment
• Exceptional Customer Support skills
• Excellent written and verbal communication skills
• Relevant education in Business/Commerce, Accounting or similar experience is desirable
• Awareness of what it takes to run a small to medium sized business, run a warehouse, supply chain or manage inventory would also be advantageous

Why work for us?:
• We are a fast growing business going through a huge amount of growth.
• You’ll have the opportunity to work on products that are used by our global customer-base and at the same time you’ll be growing your career and developing new skills.
• Hybrid work environment
• Work From Anywhere for 30 days in a six month period
• Celebrate your birthday with a paid day off
• A Global Cin7 Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
• Recruitment referral bonus
• Work for a Great Place to Work®

Why CIN7?

CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.