Technical Support Representative (EV Experience) - Work From Home

Twoconnect

Metro Manila, Philippines Remote permanent

Posted: February 12, 2026

Quick Summary

As a Technical Support Representative, you will be working from home, providing customer support to customers in Metro Manila, Philippines, via various channels such as live chats, emails, and phone calls. You will be responsible for troubleshooting and resolving customer queries, setting up appointments, and escalating issues to the appropriate support team. You will also be required to update customer records and follow up with customers after first contact.

Job Description

• As a frontliner, answer customer enquiries about products and services through a variety of channels such as live chats, online messages, emails, or phone calls
• Create customer support tickets to track and monitor progress on resolving customer queries
• Troubleshoot and handle questions on set-up, configuration, and maintenance; delivery and logistics
• Redirect customers to the appropriate agency or department for handling
• Escalate customer complaints or issues to the appropriate support team
• Set up appointments or follow up with customers after first contact
• Update records of customer interactions
• Provide general customer support as the need arises
• Ensure inbound and outbound communication reflects the best of the company.

Requirements:
• Bachelor's degree in any related field or equivalent
• Minimum 3 years experience in technical support or a similar role
• Familiar with customer relationship management (CRM) software and/or ticketing systems
• Learn new skills quickly with sharp attention to detail
• Work with minimum supervision and self-starter
• Excellent communication skills
• Excellent problem-solving skills
• Works well within teams
• Can-do attitude with a passion for learning
• Takes initiative and is self-motivated

Benefits:
Why Join Twoconnect?

We offer more than just a job — we offer a supportive and rewarding career experience. Here’s what you can expect from this opportunity:

• Work from home
• Mon - Fri, nightshift (possible shifting schedule)
• HMO with 1 free dependent and medical reimbursements
• Government-mandated benefits
• Work from home allowances
• Opportunities to work with leading companies in Australia and beyond
• Training programmes for career development
• Engaging company outings, team activities and wellness sessions
• Supportive, inclusive culture
• Dedicated managers focused on your growth and success

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.

Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.

Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages:

Website: https://twoconnect.com.au/

Careers: https://apply.workable.com/twoconnect-careers/

LinkedIn: https://linkedin.com/company/twoconnectau

Facebook: https://www.facebook.com/2woconnect/

Instagram: https://www.instagram.com/twoconnect_/

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