Technical Support & Pre-Sales Manager EMEA (m/f/d) - B2B SaaS & Digital Signage

About OptiSigns

OptiSigns is on a mission to become the world's leading digital signage platform. We are revolutionizing how businesses communicate through scalable, cloud-based screen solutions. Today, we already serve over 30,000 customers in more than 120 countries and have been growing by an impressive 125% annually for the past three years.

To sustainably secure our global market position and expansion, we rely on our own patented media players and interactive kiosk systems. Combined with our highly innovative software and product development team, we offer a future-proof platform that seamlessly unites hardware and software.

Our new office in Munich is the springboard for our EMEA expansion. We are looking for an experienced, tech-savvy professional with a strong affinity for sales, who will advise our customers on complex solutions and ensure their technical success.

The Highlight: Your Onboarding in the USA

We invest heavily in your technical expertise. Your onboarding process is uniquely structured:

• Munich (Start): You will spend your first few weeks at our Munich office to get to know the team and the basics.
• Houston, Texas (Deep-Dive): Next, you will fly to our headquarters in Texas for 4 weeks of intensive training. (Flights, hotel, and per diem will be fully covered)
• Munich (Consolidation): Back in Munich, you will work on-site at the office for another 3 months until you are absolutely confident handling our systems.

Hybrid Model & Perspective: After successful completion of the onboarding phase, we will transition into a hybrid model allowing 1 - 2 remote days per week.

Your Tasks (50/50 Split)

You are the central interface between technology and sales - a demanding position that combines technical Tier-2 knowledge with pre-sales consulting:

• 50% Technical Support (Tier 1 & 2): Your core focus. You will analyze and resolve deep technical issues regarding digital signage, media player hardware, networks, and operating systems (Windows, Android, Linux). With every ticket you solve, you actively improve our knowledge base.
• 50% Pre-Sales & Onboarding: You will support the sales team with technical expertise during the sales cycle, conduct specialized product demos, and guide strategic customers through their onboarding phase.

Voice of the Customer: You will identify recurring technical trends or customer requests and structure this feedback to pass directly to our product team in the US.

Requirements:
• Experience: You bring solid professional experience (2 - 4 years) in technical B2B support, pre-sales, or as a Sales Engineer within a SaaS environment.
• Tech Foundation: A deep technical understanding is mandatory. You are highly proficient with networks, operating systems, and ideally A/V systems.
• Languages: Native-level German (minimum C1) and fluent English are required. A third language (e.g., Spanish, French, or Arabic) is a strong plus.
• Tools: You are proficient in modern support or CRM systems like HubSpot, Zendesk, or comparable platforms.

• Availability: You hold a valid EU work permit and are fully available for the initial stay in the USA.

Salary Transparency We communicate openly: For this position, the target salary in the first year is approx. €65,000. Please note: The final compensation is flexible and will be determined together with you based on your individual technical depth and experience.

Benefits:
Your Benefits in Munich

• Vacation: 26 days + all Bavarian and national public holidays.
• Equipment: Choice of a MacBook or Dell XPS incl. a 4K monitor.
• Mobility: €100 monthly public transit (MVV) subsidy or a bike-leasing option.
• L&D: €1,500 annual budget for courses, certifications, or language training.
• Food & Beverage: Lunch subsidy card and free office snacks.

• Health: Statutory health insurance with an option for supplementary private insurance.

Ready to Join Us?

If you’re excited to help shape the future of digital signage and support our fast-growing EMEA customer base, we’d love to meet you.