Technical Support Operations Manager

JobsForHumanity

Riyadh, , Saudi Arabia permanent

Posted: March 10, 2025

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Quick Summary

Technical Support Operations Manager is responsible for managing a team of technical support engineers, developing technical strategies to improve service quality, and coordinating efforts across departments to ensure timely and effective support to customers.

Required Skills

Communication Leadership Technical Expertise

Job Description

Jobs for Humanity is partnering with رقميات to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: رقميات

نحن نبحث عن مدير دعم فني محترف للانضمام إلى فريقنا. سيكون الشخص المثالي مسؤولاً عن ضمان تقديم الدعم الفني الفعال للعملاء والتحسين المستمر لجودة الخدمة التي نقدمها.

Job Purpose
الهدف من هذا الدور هو إدارة فريق الدعم الفني، وتطوير استراتيجيات لحل المشكلات التقنية، بالإضافة إلى تنسيق الجهود بين الأقسام المختلفة لضمان الاستجابة بسرعة وفعالية لاحتياجات العملاء.

Job Duties and Responsibilities

• إدارة فريق الدعم لضمان تقديم الدعم الفني الفعال للعملاء
• تطوير استراتيجيات لحل المشكلات التقنية وتحسين جودة الخدمة
• تنسيق الجهود بين الأقسام المختلفة لضمان استجابة سريعة وفعالة لاحتياجات العملاء

Required Qualifications

• القدرة على التواصل بوضوح
• مهارات القيادة
• فهم عميق للتقنيات المستخدمة في الشركة

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