Technical Support Manager (Application Support)

Prosum2

Tempe, AZ, United States permanent

Posted: March 14, 2017

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Quick Summary

We are seeking a Technical Support Manager to join our team in Tempe, AZ, as a Technical Support Manager (Application Support) with 2+ years of experience in SaaS-based software and 3+ years of experience working with one of the following: Salesforce, Zendesk, or similar platforms.

Required Skills

Technical Support Product-Led SaaS JavaScript Python Java Troubleshooting Linux SQL AWS MongoDB

Job Description

Overview

Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:

Responsibilities
• Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
• Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
• Suggest various service and product enhancements

Requirements for the Role

• 2+ years technical support for SaaS-based software
• 3+ years working with one of the following: JavaScript, Python, or Java
• Experience with:
• Troubleshooting through browser tools
• Linux text processing tools
• Writing SQL queries

Nice to Haves:

• Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc...
• MongoDB, Hadoop, or Atlassian product experience
• AWS- working knowledge

All your information will be kept confidential according to EEO guidelines.

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