Technical Support Management (TSM) System Specialist

About Us:

Be part of a team that delivers technical excellence with integrity. Cortina Solutions is a government contractor providing high-quality professional and technical services in support of critical national missions.

Beyond our project work, Cortina is deeply committed to strengthening the communities where we live and operate. For approximately every three employees hired to support government programs, we also provide training and professional development opportunities to individuals from under-resourced communities to help them enter the professional workforce.

We are equally committed to supporting our employees through a collaborative environment, meaningful work, and opportunities for growth. Join a company that believes success includes making a lasting impact both inside and outside the workplace.

Job Description:

Cortina Solutions is seeking a Technical Support Management (TSM) System Specialist to support the U.S. Coast Guard Offshore Patrol Cutter (OPC) Program Resident Inspection Office (PRO) in Mobile, Alabama. This position provides Technical Support Management (TSM) system administration and Electronic Trial Card (ETC) deficiency tracking support for ship construction, inspection, and sea trial activities.

The selected candidate will support lifecycle management of deficiency records, maintain trial card databases, and assist Government personnel with configuration-controlled tracking of discrepancies identified during production, inspection, and dockside and at-sea trials.

Responsibilities include:

Serve as local administrator for the Technical Support Management (TSM) system supporting OPC PRO deficiency tracking activities

Maintain ship-specific deficiency record databases within the TSM and Electronic Trial Card (ETC) tools

Track deficiency records from creation through verification and closure across inspection and trial events

Support Surveillance activities, Test Witnessing, Compartment Completion Inspections, Corrective Action Requests (CARs), and Trial Card tracking processes

Assist OPC PRO and INSURV personnel with creation, processing, and management of ETC trial cards

Support preparation of technical briefings, milestone reviews, assessments, and audit materials related to deficiency status

Generate trial card status reports and metrics supporting correction of deficiencies during pre-trial, dockside, and at-sea testing periods

Maintain capability to create and transfer deficiency data between cutter baselines and rollover trial card datasets

Support screening activities before, during, and after dockside and underway trials

Maintain deployable network capability supporting deficiency tracking during sea trial execution

Coordinate responses to INSURV database requests associated with trial card status and deficiency reporting

Provide system overviews and user support for TSM and ETC tools to Government and shipbuilder personnel as required

Support preparation of weekly program status reports and technical performance metrics

Attend meetings and program reviews supporting trial readiness and deficiency management activities

Job Requirements: ​

Bachelor’s degree from an accredited institution (or equivalent relevant experience)

Minimum of six (6) years of experience supporting ship construction deficiency tracking, inspection programs, or trial card management activities

Current CompTIA Security+ certification (or ability to obtain prior to start)

Experience using the Government TSM system and Electronic Trial Card (ETC) tool

Experience supporting inspection, surveillance, or trial-related deficiency management processes

Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint

Ability to support dockside and underway trial events, including operation in shipyard and waterfront environments

Ability to maintain equipment compliance with Authorization to Operate (ATO) requirements supporting trial systems

Ability to obtain and maintain a DoD SECRET security clearance

U.S. CITIZENSHIP REQUIRED

Preferred Qualifications:

Experience supporting U.S. Coast Guard or U.S. Navy shipbuilding programs

Experience supporting INSURV trial events or production acceptance testing environments

Familiarity with NAVSEA TSM configuration control requirements

Experience supporting deployable networks or mobile data collection environments during trials

Experience tracking rollover deficiencies across hull production baselines

Primary location: Mobile, AL

Travel: Up to 10% travel is anticipated.

Benefits: 

Cortina Solutions is committed to offering comprehensive and affordable benefits to employees and their families. 

BCBS Medical and Dental Insurance 

VSP Vision 

Health Savings Account (HSA) Compatible Health Plan

Flexible spending Account (FSA) and Dependent Care Reimbursement 

Company-paid Life Insurance 

Company-paid Short and Long Term Disability Insurance 

Voluntary Term Life Insurance 

Matching 401(k) Plan 

Flexible PTO 

Paid Maternity and Paternity Leave

Federal Holidays 

Company Match on Employee Non-Profit Donations 

Professional Development 

Background Check Requirement: As our team members work on government sites, all potential candidates are subject to a background screening that fully complies with the Fair Credit Reporting Act.

This position is contingent on contract award.