Technical Support L3 - CDMX

Confidential

Zapopan, Jalisco, Mexico permanent

Posted: January 30, 2026

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Quick Summary

Technical Support L3 in Zapopan, Jalisco, Mexico, requires a technical support specialist to provide remote technical support to clients and internal customers, including EUC, Network, and Server support, with a focus on Mexico and US states.

Required Skills

Customer Service Technical Support Problem Solving Remote Support In-House Support Company Policies Proactive Physical Asset Care IT Equipment Care Communication Tools

Job Description

Importante empresa de T.I. a Nivel Latinoamérica, requiere por crecimiento:

Technical Support L3

Actividades Principales:

• Proporcionar soporte técnico en sus tres niveles, EUC, Network y Server a las diferentes cuentas que maneja GSB.

• Proporcionar soporte técnico a clientes internos de GSB.

• Disponibilidad de viajar para apoyo en otros estados de la República he incluso de ser necesario en el extranjero.

• Apoyo técnico vía remota.

• Apoyo en mesa de ayuda.

• Seguir las políticas y costumbres de GSB.

• Ser proactivo.

• Cuidar del activo físico de la empresa en caso de ser necesario.

• Estar al pendiente de los diferentes chats que se usan en la empresa y apoyar en todo momento.

• Home Office y trabajo en campo, asignación con clientes.

Horario:

Lunes a Viernes de 9:00 am a 6:30 pm.

Prestaciones de Ley y superiores a los 3 meses.

Sueldo: $16,000 -$18,000 de acuerdo con experiencia.

Prestaciones:

Caja de ahorro

Seguro de gastos médicos mayores

Seguro de vida

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