Technical Support Engineer - Tier 2 (m/f/d) (2)

Confidential

Gilching, Bayern, Germany permanent

Posted: March 18, 2026

Quick Summary

Technical Support Engineer - Tier 2 (m/f/d) (2) is a technical support engineer position at Quantum Systems in Gilching, Bavaria, Germany. As a technical support engineer, you will be responsible for providing high-quality support to customers and ensuring the reliability of our cutting-edge technology. The ideal candidate will be a strong technical support engineer with excellent communication and problem-solving skills.

Required Skills

Job Description

Quantum Systems is a global leader in advanced UAV solutions, combining cuttingedge flight technology with intelligent mission software. Our newest systems represent the next generation of aerial operations:

• Twister - a compact, tactical UAV designed for rapid deployment and agile missions.

• Nexus - our fully integrated Drone Port, enabling remote, autonomous missions with up to three Twister aircraft.

• Reliant - a high-end endurance platform built for demanding, long-range operations.

Together, they form a connected ecosystem that redefines persistent aerial capability. To strengthen our global support organization, we are seeking a Tier 2 Technical Support Engineer with strong engineering expertise to ensure the reliability and performance of these systems in the field.

What is your Day to Day Mission:

• Support our Governmental Sector: Deliver advanced technical support to governmental and defence customers, ensuring the reliable operation of Twister, Nexus, and Reliant systems across a wide range of mission scenarios.

• Technical Ticket Management: Handle customer requests in Jira Service Management, provide structured documentation, and collaborate with R&D and Engineering to resolve complex technical challenges.

• Flight Data and System Analysis: Interpret flight logs, telemetry, and diagnostic data to identify issues, verify system integrity, and recommend corrective measures.

• Collaboration Across Teams: Work closely with Customer Success, Product Management, R&D, Engineering, Support Tier 1, Sales and Training to align on customer needs, enhance processes, and improve the overall service experience.

• Ongoing Learning and Product Knowledge: Stay up to date on new features, components, and operational capabilities to continuously strengthen your technical expertise and support quality.

• Continuous Improvement: Contribute to internal knowledge bases, develop troubleshooting guides, and suggest process enhancements that increase efficiency and support quality

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.

Interested in this position?