Technical Support Engineer

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

❗️Please note that this role is office based for Sofia, Bulgaria (51, Blv. „Cherni Vrah“, Office „X“).

❗️If you need to be relocated, we take care of the process.

We’re expanding our technical capabilities and looking for a Technical Support Engineer to join our Sofia Stars team. You will be working hands-on to troubleshoot API integrations and supporting partners.

✅ Responsibilities:

• Investigate and resolve issues for game providers, operators, and internal teams;

• Analyse configurations, API flows, networking behaviour, and logs to identify root causes;

• Use Postman, MySQL, logs, and internal systems to validate end-to-end behaviours;

• Manage and prioritise a backlog of technical issues, ensuring clear and timely updates;

• Work closely with Engineering, Product, Integrations, TAMs, Delivery, and Account Management;

• Communicate professionally and directly with partners (providers & operators).

✅ Requirements:

• 2+ years of experience in technical support or similar role;

• Strong understanding of APIs, JSON, networking fundamentals, and debugging methods;

• Experience with MySQL, log analysis, and tools like Postman or Kibana;

• High sense of ownership, structured communication, and problem-solving mindset;

• Strong English, written and spoken.

✅ Will be a plus:

• Experience in iGaming or API-driven integrations.

✅Why Sofia Stars?

🏖️ Up to 25 vacation days;

🤒 6 Undocumented Sick Leave Days;

💷 Monthly food vouchers (102 EUR);

🏥 Private Medical Insurance;

🏋🏼 Multisport Card;

🎁 Birthday, Wedding and Newborn gifts;

🍔 Breakfast, Friday lunches, fruits, and snacks in the office;

🎭 Monthly company activities and team-building events;

🚀 Career growth opportunities.

Ready to shine? Let’s make it real.

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