Technical Support Engineer

SmartRecruiters powers Superhuman Hiring™ by freeing talent acquisition teams from legacy applicant tracking software and equipping them with next-gen AI functionality. SmartRecruiters' platform serves as the hiring operating system for 4,000 customers, including Bosch, LinkedIn, and Visa. Companies with business-critical hiring needs turn to SmartRecruiters for best-of-breed functionality, world-class support, and a robust ecosystem of third-party applications and service providers.

We are a values-driven, globally focused tech employer with strong financial backing. By solving the biggest problems, we focus our efforts on what matters most, driving real impact for our organization and customers. For the past three years, we’ve been recognized as a strategic leader in recruitment technology by Fosway Industry Analysts. In 2023 and 2024, we received prestigious awards from Comparably for being a top company for Women, Perks, and Benefits, Work-Life Balance, Happiness, Compensation, Diversity, Culture, and Company Outlook.

At our core, we commit and dig deep, embracing challenges with grit, curiosity, and a drive for excellence. We foster a collaborative and inclusive work environment, where trust and determination bring us together - because together, we will win. With competitive salaries, generous equity, and strong internal mobility, we ensure that high performers have meaningful growth opportunities. Our remote-friendly culture is welcoming, respectful, and built to empower every team member to thrive.

We are looking for a Technical Support Engineer to join a high-growth team on a mission to drive success, growth, and excellence for companies that have turned to the new way of hiring. In this role, you will be instrumental in driving the overall success of SmartRecruiters talent acquisition SaaS platform and ensure more people continue to be wowed and fall in love with our brand and hiring success methodology.

You will:

• Interact every day with SmartRecruiters customers to answer questions, resolve issues, educate, and help them succeed.
• Educate and advise customers and support the team on standards, tips, and solutions on using SmartRecruiters.
• Drive high levels of customer satisfaction.
• Identify, test, call out and fix technical issues.
• Collaborate closely with all parts of the organization like product management, engineering, and professional services teams to contribute and execute our strategy to make customers successful.
• Be ready to get involved in various projects in the support and engineering domain.
• Be an ambassador for SmartRecruiters and its culture.

• BA/BS or equivalent in Computer Science, Technology and/or related fields, or 4+ years of relevant work experience in a SaaS environment
• Strong knowledge of web-browser based technologies
• Fluency in English is a must, the ability to speak additional languages is a plus
• Experience with Web SSO (SAML 2.0)
• Experience with system networking, TCP/IP and DNS
• Experience with data feeds (IDF/ODF), FTP, APIs, REST and data manipulation via excel or other tools
• Experience with programming languages, SQL and NoSQL databases, HTML/content development
• Experience in network diagnostic tools like Fiddler or Chrome/Firefox developer tools
• Demonstrated expertise in AI-driven systems (LLMs, machine learning, automation tools)
• Ability to interact and communicate professionally and confidently with a diverse customer base.
• Motivated self-starter capable of taking initiative, handling objections, and negotiating tough situations
• A passion for technology and a drive to change the world
• Positive, energetic, with a can-do attitude

Culturally, the ideal hire is

• Is passionate about SmartRecruiters’ mission of connecting people to jobs at scale
• Is eager to provide best in class customer experience
• Is motivated by a fast-paced, high growth environment
• Enjoys working with and being part of a dynamic team
• Curious and willing to develop

SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.