Technical Support Engineer

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Must Have Skills -:

Hands-on exposure to Firewall, Routing, Switching & Wireless Network

Must have CCNA certification

Shift - US Business Hours (6:30 PM to 3:30 AM)

Position Summary

The Network Engineer is responsible for maintaining, administering, and enhancing the organization’s computer networks and related computing environments. This includes systems software, applications, hardware, configurations, performance monitoring, troubleshooting, and security. The role ensures high availability, integrity, and reliability of network operations while supporting users and collaborating with IT teams.

Key Responsibilities

Network Administration & Maintenance

• Maintain and administer computer networks, systems software, application software, hardware, and configurations.

• Perform routine network maintenance, updates, and optimization activities.

• Operate master consoles to monitor network and system performance.

• Monitor network performance and recommend adjustments to improve speed, reliability, and uptime.

Security & Risk Management

• Coordinate, plan, and implement network security measures to protect data, software, and hardware.

• Maintain, configure, and monitor virus protection software and email applications.

• Perform data backups and execute disaster recovery operations when required.

Troubleshooting & Support

• Diagnose and resolve hardware, software, and network/system problems in a timely manner.

• Replace faulty network hardware components as necessary.

• Confer with network users to understand and resolve existing issues.

• Coordinate network access, usage, and permissions across the organization.

Network Design & Implementation

• Design, configure, and test networking software, hardware, and operating system components.

• Create accurate network diagrams and documentation for system design, planning, and communication.

• Provide detailed information and recommendations for hardware and software selection.

Continuous Learning & Collaboration

• Stay current with new technologies and products through documentation and online resources.

• Work effectively with internal and external stakeholders at all organizational levels.

• Contribute as a self‑starter while collaborating within the broader IT and engineering teams.

Required Qualifications & Skills

Education & Experience

• Bachelor’s degree in information technology or related field with a focus on network engineering, or equivalent professional experience.

• Experience with LAN, WAN, wireless, and network security environments.

Technical Skills

• Strong understanding of network infrastructure, architecture, and hardware.

• Ability to implement, administer, and troubleshoot network devices including:

• Wireless access points

• Firewalls

• Routers & switches

• Controllers

• Knowledge of network protocols and application transport mechanisms.

• Ability to visualize, design, and document network communication systems.

Professional Skills

• Strong analytical and problem‑solving ability.

• Ability to work independently and in collaborative team environments.

• Effective communication skills for interacting with users and stakeholders.

• Dependability and flexibility to meet operational needs.

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.