Technical Support Engineer Malaysia (m/f/d)

Introduction:
smartmicro is a specialist in radar and hybrid sensor technology based in Germany, Braunschweig. Most of our products are designed and manufactured in Germany and exported worldwide to our customers through a network of distributors and partners. To further develop our international business, smartmicro seeks a technical support expert for our customers in APAC region, based in Malaysia.

smartmicro traffic sensors feature the most advanced 4D object tracking technology available on the market today. Our products include intersection monitoring (stop bar and advance detection, VRU detection), highway traffic management (counting and classification, incident detection) as well as enforcement applications (speed, red-light and mobile speed enforcement). smartmicro delivers complete traffic solutions directly to end customers and for OEM integration. With our long experience in the growing ITS sector, smartmicro is a technology leader and a supplier for smart cities.

Your Tasks:
• As a technical expert, you present our products to customers and provide customer support (remote or on-site)
• You help us in testing our hardware/software products at local / DOT / customer test locations and contribute to set up application notes and user guides
• You provide online/on-site training to our customers for installation and trouble-shooting
• All issues and problems are reported through our online ticketing system
• Your tasks will also include to support marketing activities and trade shows
• You will report directly to our Technical Support Group leader in Germany

Your Strengths:
• Completed studies in electrical engineering or equivalent
• Prior experience of a technical support role is highly desirable, preferable from the traffic management industry
• You have the ability to configure such equipment for use with our products and software 
• Knowledge of radar or other sensor detection technology, intersection control basics, traffic signal cabinets, and their operation would be desirable 
• Also, of IP addressing, sub-networking, and equipment configuration using DHCP, static IP and routed networks 
• Fluent English and Chinese skills are necessary, other languages is desirable
• You are open to travel to local customer locations and occasional trade shows, travel across the area will be happen from time to time (but international travel is rather infrequent)

What you can expect from us:
• Exciting projects in a growing market
• Opportunity to contribute to future Traffic Management Systems
• Access to the latest technologies and techniques and in-depth training
• Enjoyable work environment as part of a motivated team
• Openness to new ideas and changes to improve existing processes
• Teamwork and zero bureaucracy