Technical Support Engineer (L2/L3)

Qualysoft

Bucharest Hybrid permanent

Posted: September 1, 2025

Job Description

About Qualysoft

· 25 years of experience in software engineering, established in Vienna, Austria
· Active in Romania since 2007, with office in central Bucharest (Bd. Iancu de Hunedoara 54B)
· Delivering End to End IT Consulting Services - From Team Augmentation and Dedicated Teams to Custom Software Development
· We deliver scalable enterprise systems, intelligent automation frameworks, and digital transformation platforms
· Cross-industry experience by sustaining global players in BSFI (Banking, financial services and insurance), Telecom,Retail & E-commerce, Energy and Utilities, Automotive, Manufacturing, Logitics, High Tech
· Global Presence: Switzerland, Germany, Austria, Sweden, Hungary, Slovakia, Serbia, Romania, and Indonesia
· International team of 500+ software engineers
· Strategic partnerships: Microsoft Cloud Certified Partner, Tricentis Solutions Partner in Test Automation and Test Management, Creatio Exclusive Partner, Doxee Implementation Partner
· Powered by cutting-edge technologies: AI, Data & Analytics, Cloud, DevOps, IoT, and Test Automation.
· Project beneficiaries ranging from large-scale enterprises to startups
· Stable growth and revenue increase year over year, a resilient organisation in volatile IT market conditions
· Quality-first mindset, culture of innovation, and long-term client partnerships
· Global and local reach – trusted by key industry players in Europe and the US

Qualifications:
• 1st to 3rd level support for all assigned E&P IT operations;
• Knowledge in IT service management and architecture;
• Ability to manage system integrations (CRM, financial systems, document management system, invoicing system etc.);
• SLA commitments (response times, issue resolution times, availability) ;
• Ability to work collaboratively with internal teams, strong communication skills;
• Fluency in English;
• Ability to maintain and write technical documentation;
• Fast learner;
• Knowledge of Incident, Request, Change and Escalation processes;
• Knowledge of software testing process;
• Experience with applications deployed on cloud infrastructure;
• Capability to act proactively; accepts and gives advice and constructive feedback and applies them in a constructive manner

What We Offer

· Premium medical package
· Lunch Tickets & Pluxee Card
· Bookster subscription
· 13th salary and yearly bonuses
· Enterprise job security with a startup mentality (diverse & engaging environment, international exposure, flat hierarchy) under the stability of a secure multinational
· A supportive culture (we value ownership, autonomy, and healthy work-life balance) with great colleagues, team events and activities
· Flexible working program and openness to remote work
· Collaborative mindset – employees shape their own benefits, tools, team events and internal practices
· Diverse opportunities in Software Development with international exposure
· Flexibility to choose projects aligned with your career path and technical goals
· Access to leading learning platforms, courses, and certifications (Pluralsight, Udemy, Microsoft, Google Cloud)
· Career growth & learning – mentorship programs, certifications, professional development opportunities, and above-market salary

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