Technical Support Engineer

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers. Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software. Your expertise will shine in complex, multi-layered customer environments. Our suite of products, detailed at https://www.tenable.com/products, offers a diverse range of opportunities. From assisting customers with their first Nessus scanner to guiding them through intricate log correlation and real-time vulnerability analysis, you'll contribute to mitigating cyber risks and closing the Cyber Exposure gap. Join us in delivering top-notch support that makes a difference!

Your Opportunity:

• Serves as the primary technical liaison between the customer and Tenable internal groups (Product Management, Sales, R&D, etc) for technical issues.
• Analyse and clarify customer technical inquiries.
• Analysing vulnerability scan results, system audits, and log events.
• Recreating customer software issues in a lab environment.
• Harness AI-driven technologies to amplify your impact, automate routine tasks, and focus on solving complex technical challenges.
• Maintaining in-depth knowledge of Tenable products and information security best-practices.
• Create and publish solution knowledge for re-use by customers and Tenable employees.

What You'll Need:

• Bachelor’s degree in IT or Computer Science (or equivalent experience).
• 2+ years professional experience with networking (TCP/IP), OS administration(Linux/Windows/MacOS), patch deployment, and system configuration.
• Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments; network security experience a plus.
• Familiarity with Artificial Intelligence (AI) as Tenable continues to build an AI-augmented support model to accelerate case resolutions and to provide an exceptional customer/TSE experience.
• Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus.
• Strong analytical and problem-solving skills, with the ability to learn quickly.
• Excellent written and verbal communication; customer-focused mindset.
• Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs.
• Monthly availability to work weekends (8am-4:30pm) and Holidays is also required.

And Ideally:

• Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting.
• Experience with ticketing systems (JIRA, Salesforce, Zendesk etc).
• Log analysis using a SEIM product (Splunk, ElasticSearch, etc).
• Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc).
• Cloud/Virtualization technologies (AWS, Azure, Docker, Kubernetes, etc).
• Fundamental understanding of programming languages.
• Experience with or understanding of Certificates and CA’s.
• Basic understanding of reviewing PCAPs with tools such as Wireshark.
• Bilingual candidates are desirable but not required (Arabic/French/German/Spanish/Italian).

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We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [email protected] for further assistance.

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