Technical Support Engineer

Digicert

Cape Town permanent

Posted: April 10, 2026

Job Description

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.

The Technical Support Engineer will be responsible for providing support via phone and email to DigiCert EMEA-based customers to support the DigiCert One platform.

What you will do

• Support our Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases

• Project a professional company image through phone and email interactions.

• Work with our Validation teams to process Lawyer Card request

• Collaborate with Cross-functional teams to resolve issues and provide solutions

• Recognize, document and alert supervisors of trends in customer calls

• Research through Knowledge Base articles, labs and other means to resolve customer issues

• Master internal tools used for timely problem resolution

• Contribute to DigiCert Knowledge Base

What you will have

• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience

• 2 years of experience in technical support within the tech industry

• Strong problem-solving skills

• Knowledge of PKI certificates

• Working knowledge of Rest API’s

• Comfortable working on a computer daily and conversing over the phone and through email.

• Strong oral, written and interpersonal communication skills

• Detailed-oriented with excellent organization skills

• Self-motivated, manage your time well, and get things done.

• Team-oriented and ability to work with people from diverse backgrounds

• Industry-related certificates are a plus (Security+, MSCE)

Nice to have

• Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

• Provident Fund

• Medical Aid + Gap Cover

• Employee Assistance Program

• Gym Reimbursement

• Life Insurance

• Disability Insurance

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