Technical Support Engineer 2 (HealthTech / EHR)

NeoWork

Antioquia, Colombia Remote permanent

Posted: February 18, 2026

Job Description

We are seeking a Tier 2 Technical Support Engineer with experience supporting complex healthcare or EHR (Electronic Health Records) platforms. This role focuses on advanced troubleshooting, system analysis, and resolving escalated technical issues for a sophisticated clinical software product used by healthcare providers in the U.S.

This is a highly technical support role, requiring strong problem-solving skills, product learning ability, and clear communication in English.

Key Responsibilities

• Provide Tier 2 technical support for a complex healthcare software platform
• Investigate and resolve escalated issues from Tier 1 support
• Troubleshoot application, data, and integration-related problems
• Analyze logs, system behavior, and error patterns to identify root causes
• Support system configurations, workflows, and product functionality
• Collaborate with engineering and product teams when deeper investigation is required
• Document issues, solutions, and technical findings clearly

Requirements:
• Experience supporting EHR, EMR, or healthcare software systems (required)
• Strong troubleshooting and analytical skills in software environments
• Ability to learn complex systems quickly and work independently
• Experience with logs, debugging, or technical issue investigation
• Strong written and verbal English (B2/C1 minimum)
• Experience using ticketing systems (Zendesk, Jira, Freshdesk, or similar)

Preferred / Nice to Have

• Basic SQL knowledge
• Experience with APIs or system integrations
• Background in SaaS or technical application support
• Healthcare IT or HealthTech experience

Benefits:
• We offer health insurance for contractors
• Holiday Extra Pay
• The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
• This is a 100% home-based position
• We prioritize the mental health of our team members and offer mental health days to support their well-being.
• In addition to the base salary, performance-based incentives are provided.
• There is an annual review and appraisal process in place.
• There are ample opportunities for professional growth and advancement within the company.

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.