TECHNICAL SUPPORT - BOSS REVOLUTION

Idt

Guatemala permanent

Posted: March 18, 2024

Required Skills

Job Description

We are always looking for a bilingual or tri-lingual (Eng/Spn) / Eng/Spn/French) technical support representative with technical training, experience, and education to support our retailers, consumers, and employees.
As a Technical Support Representative, you will be responsible for providing technical assistance and support to retailers utilizing our range of products and services. You will play a critical role in ensuring the smooth operation of computer systems, scanners, printers, and our proprietary money transfer portal, resolving technical issues promptly and efficiently.

Responsibilities and Duties:
• Take calls from Retailers and Customers experiencing technical issues·
• Troubleshoot the issue over the phone·
• Log all calls and solutions·
• Report reoccurring issues to your supervisor·
• Installs, modifies, and makes minor repairs to computer hardware and software systems.·
• Resolves tickets·
• Installs software and necessary applications for workflow.
• Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
• Prepares reference material for users by drafting operation instructions

Qualifications and Skills:
• Excellent problem-solving and troubleshooting skills.
• Experience working with computers·
• Strong communication skills·
• The ability to communicate technical information in an accessible manner to non-technical employees.
• A process improvement mindset.
• Software maintenance and testing capability.
• Basic knowledge of networking principles and operating systems.
• Customer-service focus.
• Collaborative mindset.
• Hands-on problem-solving ability.
• High School Diploma

Requirements:
• 85% of English Proficiency
• Software and Hardware knowledge
• Prior experience in tech support, desktop support, or a similar role.
• Customer Service and Tech Support Experience (Must)
• Excellent communication skills (written and spoken)
• Patient, helpful, empathetic, good listener & professional
• Attention to detail and good problem-solving skills.
• Experience with remote desktop applications and help desk software. (Desired)
• Goals and people oriented

WE OFFER:
Competitive salary
Bonuses
A great and positive workplace
Parking Subsidy
Life and Medical Insurance
Benefits and Discounts
Growth opportunities
Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

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