Technical Support Analyst w. Python (Second Shift)

Technical Support Analyst w. Python – Second Shift

The Technical Analyst operates as a liaison between development, operations and additional staff to research and solve application maintenance requests. Technical Analysts are curious, resourceful problem-solvers who love diving into code, troubleshooting complex issues, and taking on technical challenges within a SaaS environment.

Responsibilities

• Liaise with Services, Product, and Support to investigate production issues/requests

• Propose and implement short term solutions for applications when applicable

• Take ownership of production issues and drive escalations

• Research and resolve issues using critical and logical thinking, ensuring financial data integrity and

• Write, execute, and validate Python-based scripts for data changes and bulk data corrections in a production environment

• Manage priorities through ticketing system

• Support technical customer implementations involving sensitive financial

• Assist in documentation of technical work instruction

• Recommend continuous improvement of operational and technical efficiencies

• Coordinate with Engineering and Product teams on future enhancements and capabilities

• Ability to understand Suvoda products, technical capabilities, and custom solutions

• Support application server management, deployment, and troubleshooting of lower and production environments

• Perform other duties, assignments, and/or special projects as time or circumstances necessitate

The working schedule for this role is between 14:00 - 22:00 EEST.

This is a remote role across Romania.

Requirements:

• Bachelor’s degree or equivalent work experience and/or training preferred

• At least 1-1,5 years of experience in a similar technical role (writing python scripts, working w Sql and Django)

• Object-oriented programming experience with Python (including writing scripts)

• Daily use of PostgreSQL, Django, Python

• Knowledge of SQL scripting and databases

• Linux/Unix and Bash scripting experience is preferred

• JavaScript or Typescript experience is a plus

• Ability to read and analyze application logs

• Version control experience (e. git)

• Open source software/web application development experience is a plus

• Highly collaborative team player

• Experience working in a fast-paced technical support-oriented role

• Ability to communicate effectively with team members and management

• Prioritization of security and privacy

• Self-starter with the ability to independently manage time and priorities while meeting deadlines

• Sharp troubleshooting, problem solving, and analytical abilities

• Attention to detail

• Experience with configuring and populating a knowledge base tool is a plus

• Willingness to explore new technologies

• Experience supporting technologies in the Financial or Clinical Trial space preferred

• Experience with OWASP security best practices is a plus

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