Technical Support Analyst III - Oracle Health EHR (Short Term)

Job Title: Technical Support Analyst III (Short Term)
Work Type: Hybrid
Location: Richmond, VA 23219
Start Date: 05/11/2026
End Date: 06/30/2026
Industry Category: Healthcare IT
Employment Type: 1099 Contract - $18–$38 per hour
Requisition ID: 800936

Overview
The Virginia Department of Health (VDH), in partnership with the Virginia Information Technology Agency, is seeking an experienced Technical Support Analyst III to support enterprise-level Electronic Health Record (EHR) security operations. This role focuses on maintaining secure access, supporting end users, and ensuring compliance with healthcare regulations. The position offers an opportunity to work in a collaborative, mission-driven environment supporting critical public health systems.

Application
Applications will be reviewed on a rolling basis until the position is filled. Early submission is encouraged.

Job Description
The Technical Support Analyst III will serve as an EHR Security Analyst and Application Support Specialist, responsible for defining and maintaining user access controls, supporting Tier 1 EHR users, and ensuring compliance with HIPAA and organizational security standards. This role partners closely with IT teams, security officers, and compliance stakeholders to strengthen system integrity and optimize secure EHR operations. The analyst will play a key role in monitoring access, conducting audits, and supporting system upgrades while maintaining a high standard of service for end users.

Responsibilities
Technical Duties

• Define, manage, and maintain user access policies, security roles, and permissions within the EHR system
• Map and maintain EHR position definitions, including Millennium positions, preferences, and OHPAC security groups
• Monitor and enforce access control policies to ensure appropriate user permissions based on job functions
• Support identity and access management processes including Active Directory, SSO, and MFA
• Participate in system upgrades, patches, and ongoing EHR maintenance activities
• Monitor user activity using tools such as P2Sentinel to identify trends and potential security risks

Security & Compliance

• Conduct internal security audits to identify vulnerabilities and mitigate risks
• Collaborate with security and compliance teams to ensure adherence to HIPAA, HITECH, and organizational policies
• Assist in developing and maintaining security policies, procedures, and documentation
• Support internal and external audit processes
• Respond to and investigate EHR-related security incidents, ensuring timely resolution and reporting

Application Support

• Provide Tier 1 support to EHR end users for access and security-related issues
• Troubleshoot Cerner/OHPAC security and access challenges
• Ensure a high level of customer service for users with varying technical expertise

Collaboration & Operational Support

• Work closely with EHR Security Officer, ISO team, and EHR core team on provisioning and deprovisioning processes
• Collaborate with implementation and optimization teams to integrate security into new features and updates
• Participate in EHR domain strategy and continuous improvement initiatives
• Stay current with emerging security threats, regulatory updates, and industry best practices

Requirements:
Minimum Qualifications

• 5+ years of experience with Oracle Health EHR and security
• 5+ years of experience with application support
• 5+ years of experience in analytical problem-solving and troubleshooting related to Cerner/OHPAC security
• 5+ years of experience with communication and collaboration across IT teams, compliance officers, and end users
• 3+ years of experience managing multiple priorities in a fast-paced environment
• 3+ years of demonstrated customer service experience supporting users with varying technical skill levels
• Must physically reside within the United States for the duration of the assignment
• Must be able to commute to Richmond, VA 23219
• Must be legally authorized to work in the United States without employer sponsorship, now or in the future

Preferred Qualifications

• 3+ years of experience with HIPAA, HITECH, and healthcare security regulations
• 3+ years of experience with Active Directory, SSO, MFA, and identity management solutions
• 3+ years of experience with Discern and CCL
• 5+ years of familiarity with healthcare IT infrastructure, including networking, firewalls, and database security

Benefits:
Compensation
$18 – $38 per hour
This is a 1099 Contract role.

Schedule

• Start Date: 05/11/2026
• End Date: 06/30/2026
• Duration: Approximately 7 weeks
• Work Arrangement: Hybrid
• Standard business hours with potential collaboration across teams as needed

Work Location
109 Governor St, Richmond, VA 23219
Hybrid work arrangement with a combination of on-site and remote work expectations