Technical Support Analyst

ProcomConsultantsGroup

Dallas, TX, United States contract

Posted: December 18, 2015

Quick Summary

This Technical Support Analyst role involves providing technical support to a large IT services company. The ideal candidate should have a strong technical background and excellent communication skills, with the ability to troubleshoot complex technical issues. The successful candidate should be a certified professional with experience working in a similar industry.

Required Skills

Job Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Technical Support Analyst

On behalf of our client, Procom Services is searching for a Technical Support Analyst for a contract opportunity in Dallas, Texas.

Technical Support Analyst Job Details

Provide both reactive and proactive assistance to all external customers

Troubleshoot and resolution of open incidents

Troubleshoot/qualify incidents before escalating into Tier-II

Liaise with Tier-II, to facilitate feedback

Record and document all issues related to the customers

The creation of documented solutions for both internal and external support web-pages

Technical Support Analyst Mandatory Skills

Familiarity with cooperate network infrastructures

Experience with one or more of Operating Systems (Windows, UNIX, and Mac OS)

A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required.

Basic Administration/Maintenance of Microsoft SQL Server.

Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.)

At least two years of full time experience in customer care/customer support.

Advanced writing and verbal communication skills.

Ability to multi-task and prioritize job requirements.

Strong personal organization skills.

Bachelor’s degree preferred, but not required.

McAfee’s product knowledge is a plus

Technical Support Analyst Start Date

ASAP

Technical Support Analyst Assignment Length

12+ Months

"Please note that we are not able to work with candidates on H1B Visas or candidates represented by third parties."

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.

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