Technical Support Agent

CaptivateIQ is transforming the way companies plan, manage, and optimize sales performance. We started by revolutionizing incentive compensation management, and now we're expanding our platform to solve broader sales planning challenges. Recognized by industry analysts like Forrester and G2 and backed by top-tier investors, including Sequoia, ICONIQ, Accel, and Sapphire Ventures, we empower high-growth companies like Netflix, Figma, and Stripe with the flexibility and insights needed to drive revenue performance.

Join a talented, fast-growing team committed to solving some of the most complex and impactful problems in sales performance management.

About the Role
CaptivateIQ is seeking a Technical Solutions Consultant who combines analytical problem-solving with customer empathy and a genuine desire to learn. You will be a key technical resource for our customers, troubleshooting complex issues, ensuring data accuracy, and contributing to continuous improvements in our support operations. This role is ideal for a highly curious individual with strong technical aptitude who enjoys investigating complex systems, explaining technical concepts clearly, and driving efficient, high-quality resolutions.

Job Location
The candidate selected for this opportunity must reside near one of the following locations:

Remote
- Hungary

Responsibilities:
• Manage and resolve a personal queue of technical cases, ensuring clear communication and adherence to SLAs.
• Diagnose and troubleshoot customer issues related to data modeling, integrations, and configuration.
• Translate complex technical issues into clear, professional, non-technical explanations for all audiences.
• Collaborate with internal teams (Product, Engineering, Customer Success) to drive timely resolutions and close feedback loops.
• Document findings, resolutions, and reusable insights for both internal and customer-facing resources.
• Develop a strong understanding of CaptivateIQ’s product logic and data structure.
• Analyze and validate data and calculations across customer environments.
• Build the technical skills needed to support troubleshooting of systems such as Salesforce, Snowflake, or NetSuite.
• Support ongoing improvements to documentation, tools, and internal workflows.
• Quickly gain technical knowledge of new tools and systems by digging in and getting curious about solutions.
• Adhere to and refine support processes that ensure consistency and scalability.
• Identify recurring issues and propose improvements to documentation or workflows.
• Contribute feedback to improve internal tools, knowledge bases, and automation efforts.

Requirements:
• 2+ years of experience in SaaS technical support, solutions consulting, or related technical customer-facing roles.
• Strong analytical and troubleshooting abilities with an interest in understanding how data supports business outcomes.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Proven success in managing case queues and driving efficient, accurate resolutions.
• Demonstrated technical aptitude and a strong hunger to learn and quickly adopt new technologies and systems.
• Ability to translate technical details into clear, customer-friendly explanations

Nice to Have:
• Proficiency in Microsoft Excel, managing and manipulating multi-source, high-volume datasets to support various business applications.
• Experience working with CaptivateIQ (or similar sales compensation and business automation tools)
• Past experience in relevant or adjacent industries: Revenue Operations or Finance
• Familiarity with common business platforms such as Salesforce, Tableau, Snowflake, or NetSuite.
• Experience improving team processes, documentation, or internal tools.

Notice for Prospective Candidates:
• Only emails from @captivateiq.com should be trusted.
We are aware of active recruitment scams using the CaptivateIQ name, in which individuals pose as our recruiters and post fake remote job openings and make fake job offers on the Internet. Please note, we will never do the following:
• Attempt to correspond with a candidate using a free web-based account, such as an email address that ends in @gmail.com, @yahoo.com, @hotmail.com, etc.
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment in order to be considered for a position.
• Make early requests for candidates' personal information such as date of birth, passport details, credit card numbers, bank details and social security number, etc.
• Please note that we’ll only ask for more sensitive personal information in connection with background checks after an offer is made.