Technical Success Manager, Prompt

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

We are looking for a Technical Success Manager (TSM) to join our team and help deliver exceptional post-sales experiences for our customers. This role blends technical expertise, project management, and relationship management to drive successful deployments, accelerate time-to-value, and support ongoing adoption and growth. As a TSM, you will act as both a technical advisor and deployment facilitator, ensuring our customers achieve success throughout onboarding, deployment, and beyond.

What will you do?

• Lead customers through deployment journeys with structured project management and technical oversight.

• Partner with Account Executives, Sales Engineering, and Support to deliver a seamless customer experience.

• Act as a trusted advisor who balances technical guidance with strong stakeholder and relationship management.

• Provide proactive technical resources and digital enablement to drive adoption, feature utilization, and long-term customer health.

• Be the voice of the customer internally, ensuring needs and challenges are addressed with urgency and care.

• This role requires an individual who is highly technical, customer-focused, and organized—capable of balancing detailed deployment oversight with high-level strategic engagement.

• Deployment Leadership: Onboard and guide customers through full deployment cycles, ensuring milestones, timelines, and deliverables are met.
Technical Advisory: Act as a subject matter expert during deployments, incidents, and ongoing usage; provide technical guidance on security architecture, integration, and best practices.

• Stakeholder & Relationship Management: Build strong relationships with customer stakeholders; manage expectations, communicate risks, and serve as the trusted technical point of contact.

• Cross-Functional Collaboration: Work with Support, Product, Engineering, and Services teams to align on customer outcomes and ensure timely issue resolution.

• Incident Management: Serve as the customer’s advocate during incidents and outages, coordinating internal response and communication.

• Enablement & Content Creation: Develop technical content, learning sessions, and webinars to improve customer adoption and experience.

• Reporting & Metrics: Provide regular cadence reporting on key success indicators (e.g., feature adoption, deployment progress, customer maturity).

• Pre-Sales Services Support: Collaborate with Sales and Solutions Engineering to position post-sales service offerings when relevant, ensuring alignment and fit.

What skills and knowledge should you bring?

• 5–7+ years of experience in enterprise software (cybersecurity strongly preferred), in roles such as Technical Account Manager, Professional Services Consultant, Customer Success Engineer, or similar.

• Proven experience managing complex deployments and technical engagements across large enterprise accounts.

• Strong technical background in cybersecurity, endpoint protection, and IT/security architecture.

• Knowledge of Windows, MacOS, Linux, and containerized environments.

• Demonstrated ability to lead projects, manage multiple stakeholders, and influence cross-functional outcomes.

• Excellent written and verbal communication skills; able to engage with both technical practitioners and executive stakeholders.

• Proficiency in project management tools (e.g., Asana, Jira, Atlassian) and CRM systems (e.g., Salesforce).

What will separate you from other candidates?

• Prior experience in Technical Success, Deployment Management, or Enterprise Customer Success.

• Proven ability to act as a trusted advisor for large enterprise accounts, driving both technical success and relationship health.

• Experience delivering training, enablement, or customer-facing technical content.

• Domain expertise in the following areas:

• Artificial Intelligence, Machine Learning, or Large Language Models

• Cybersecurity, with a focus on Generative AI Security

• Modern cloud concepts and infrastructure

• Kubernetes & Helm deployments and architecture

• Mobile device management (MDM) tools

• SaaS platform support

• Information security and cybersecurity principles

• Containerized environments and orchestration

• API integrations

• Networking

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA

• Unlimited PTO

• Industry leading gender-neutral parental leave

• Paid Company Holidays

• Paid Sick Time

• Employee stock purchase program

• Disability and life insurance

• Employee assistance program

• Gym membership reimbursement

• Cell phone reimbursement

• Numerous company-sponsored events including regular happy hours and team building events

This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.

Base Salary Range
$122,000—$140,000 USD

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.