Technical Specialist - Tier 2 (Client)

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About Commvault

Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.

Technical Specialist - Tier 2 (Client)

The Opportunity:

We are seeking a highly motivated Technical Specialist – Tier 2 (Client) to join our Support team. This individual will serve as a subject matter expert for filesystem and virtualization backups across multiple platforms. This role is critical in identifying, analyzing, and mitigating technical blockers affecting client agents, system performance, and installation configurations. The ideal candidate will have a strong background in OS internals (Windows/Linux), storage systems, and hypervisors. You will be responsible for working with engineering to drive defect fixes and ensuring our customers’ data protection environments run efficiently.

What you’ll do…

• Provide in-depth technical support for filesystem and virtualization backups/recovery across on-premises and cloud environments.

• Troubleshoot client agents, performance bottlenecks, and complex installation or configuration issues.

• Analyze client logs, crash dumps, and performance metrics to determine root causes.

• Collaborate with engineering teams to coordinate defect fixes and validate solutions.

• Support specific hypervisor backup/recovery administration (Cloud or On-Prem).

• Utilize scripting languages (Shell, Python, PowerShell) to assist in troubleshooting or data analysis.

• Ensure transparency of issue status through clear reporting and communication with stakeholders.

• Stay current with OS updates (Windows, Linux, macOS) and networking fundamentals to proactively solve connectivity flows.

Who you are?

• 8+ years of experience in client/system support or a related technical field.

• Strong knowledge of Windows/Linux OS internals (file systems, networking, services) and Storage Systems (SAN/NAS).

• Expertise in at least one hypervisor (Cloud or On-prem) regarding backups, recovery, and administration.

• Strong understanding of file-system backup and recovery workflows.

• Ability to analyze large datasets, client logs, and performance metrics; familiarity with Crash Dump analysis is a plus.

• Familiarity with scripting (Shell, Python, or PowerShell) and networking fundamentals (ports, firewalls).

• Excellent communication, problem-solving, and time management skills.

You’ll love working here because...

• Continuous professional development, product training, and career pathing

• Annual health check-ups, Tuition Reimbursement

• An inclusive company culture, an opportunity to join our Community Guilds

• Personal accident cover and Term life cover

Ready to #makeyourmark at Commvault? Apply now!

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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.

Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].

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