Technical Solutions Engineer

We’re not just building better tech. We’re rewriting how data moves and what the world can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

Technical Support Engineers work at the intersection of our Client Services and Engineering teams, and drive customer success by helping identify and resolve critical business issues.

In this role you will interact directly with our customers to provide software support and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka clients , the broader Confluent Cloud ecosystem, as well as major Cloud Service Provider systems.

You will be hands-on in fixing issues seen by Confluent customers and will build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.

What You Will Do:

A typical week at Confluent in this role may involve:

• Working with customers to resolve a wide range of issues with their Confluent deployments

• Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

• Communicating with our engineering teams to provide real-time product feedback from the field

• Improving product documentation and authoring knowledge base articles

• Contribute to our internal labs to reproduce customer reported issues

What You Will Bring:

• 2+ years of related experience

• Experience in diagnosing, reproducing, and resolving customer issues

• Desire to make customers successful through direct interaction

• Knowledge of the core networking components of the main Cloud Providers

• Familiarity with identity and authentication protocols, specifically SAML and OIDC

• Exposure to Infrastructure as Code (IaC), such as Terraform

• Proficiency with command-line tools like telnet, netcat, dig, nslookup, and traceroute to verify port connectivity and DNS resolution

What Gives You an Edge:

One of the following is enough:

• AWS Certified Solutions Architect – Associate (SAA) (https://aws.amazon.com/certification/certified-solutions-architect-associate/)

• GCP Associate Cloud Engineer (https://cloud.google.com/learn/certification/cloud-engineer)

• Microsoft Certified: Azure Administrator Associate (https://learn.microsoft.com/en-us/credentials/certifications/azure-administrator )

Ready to build what's next? Let’s get in motion.

Come As You Are

Belonging isn’t a perk here. It’s the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what’s possible.

We’re proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.