Technical Services Leader (Propane)

Propane is a versatile energy source with a wide range of applications, from residential and commercial purposes to use as a vehicle fuel source and is an attractive energy choice due to its characteristics of environmental safety and cost-effectiveness. EDPRO Energy Group Inc. (edproenergy.com) is one of the largest propane solutions providers in Ontario and continues to rapidly expand. What sets EDPRO apart is our uncompromising commitment to safety, quality, integrity, and exceptional customer service.

The Opportunity

We are actively recruiting for a Technical Services Leader to join our Operations Leadership Team and grow with us at EDPRO. In collaboration with the Team, the Technical Services Leader will establish and lead the execution of programs that deliver efficient, responsive, high quality, customer focused technical services to EDPRO customers across bulk, cylinder and fleet sectors.

Core Responsibilities 

Ensure that decisions such as those for staffing, organization, processes and capital expenditures are executed in accordance with the business plan and Company vision.

Develop and implement performance measures and tracking systems for the technical services group with the goal of continuous improvement of quality and efficiency.

Lead a team of Service Technicians, Cylinder Customer Support Representatives, and Service Coordinators to positively differentiate EDPRO through outstanding technical and customer service, with an absolute commitment to safety and technical compliance.

Lead recruiting effort as required to fill approved staffing positions, including orientation and training.

Organize and execute continuous learning and skills development for Technical Services personnel.

Triage technical service requirements to ensure customer needs and expectations are addressed in a timely and efficient manner utilizing internal and external resources.

Manage purchasing and inventory functions for field utilization of materials and equipment.

Oversee tank and cylinder inventories and refurbishing programs.

Ensure regulatory and company periodic compliance requirements applicable to Company service vehicles, equipment, and employees are met.

Participate in mandatory on-call rotation with others in Leadership Group to ensure urgent after-hour issues across all sectors are addressed.

Other related duties as assigned.

The Ideal Candidate

Analytically focused and skilled.

Problem solver; accept the unexpected; thrive in an uncertain environment.

Systematic thinker; passion for process to drive results.

Comfort with technical Standards, Codes and practices.

Proficient with MS Office software and experienced in ERP database systems.

Demonstrated ability to coach, motivate, and encourage growth in others.

Post secondary education, such as engineering, business or technology disciplines.

Familiarity with propane and/or HVAC industry would be an asset.

Desire for a career where you are part of a team and can make a difference.

The Benefits

Regular full-time employment status with competitive compensation, salaried position paid semi-monthly.

The expected salary range for this position is between $70,000 and $90,000 annually, based on experience and qualifications. 

Comprehensive health and dental benefit plan.

Retirement plan with employee-employer matched contributions.

Training and development programs available to enhance your skillset.

If you are passionate about customer service and feel that you belong with an organization that values integrity and employee development, please submit your resume.

EDPRO is committed to providing a barrier-free environment and promoting independence, dignity, integration, and equality of opportunity of person with disabilities. Accommodations are available, upon request, for candidates taking part in all aspects of the recruitment and selection process.