Technical Services Lead

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients.

We are on a mission to help organizations accelerate their impact, so we are proud to partner with organizations focused on Equity & Social Justice, Children & Education, Creative & Arts, Health & Wellness, Economic Justice & Opportunity, and Environment & Climate. At Submittable, technology and purpose converge, offering a unique opportunity to contribute to meaningful change.

We are looking for a Technical Services Lead to join our Professional Services team at Submittable. This role acts as a technical expert, responsible for mastering our Submittable Next and Zengine grant management platforms to deliver exceptional customer automation and integration work. This role combines deep technical proficiency with strategic post-sales support and elements of project management, working cross-functionally with Sales, Customer Success Managers, and Professional Services Engineers to scope, design, and deliver complex technical solutions.

You'll work within a team to serve as a technical authority with light SOW authority, independently managing API integrations, automation workflows, project timelines, budgets, and customer communications while troubleshooting, ensuring our delivery commitments align with operational capacity and quality standards.

How You’ll Make an Impact

Presales Scoping and Support

• Collaborate with Sales and Professional Service Engineers to define Professional Service project scope, timelines, and resource requirements

• Provide time estimates and budget projections for technical implementations

• Provide input on Statements of Work (SOWs) and other presales documentation

• Ensure scoping aligns with operational capacity and delivery standards

Project Management and Delivery

• Manage project timelines, budgets, and deliverables for technical implementations

• Exercise light SOW authority to make tactical decisions and manage minor scope adjustments

• Coordinate and lead User Acceptance Testing (UAT) processes with customers

• Track project progress, identify risks, and escalate issues appropriately

• Ensure projects are delivered on time, within budget, and to quality standards

Technical Implementation and Expertise

• Become a subject matter expert in both Submittable Next and Zengine platforms, developing deep technical knowledge that enables you to solve complex customer challenges

• Design, test, and troubleshoot API integrations, Zapier workflows, and custom technical solutions for clients

• Independently diagnose and resolve technical issues, providing guidance to both customers and internal teams

Cross-Functional Collaboration

• Partner closely with Customer Success Managers and Professional Services Engineers to deliver seamless customer experiences

• Document solutions, create best practices, and contribute to the team's technical knowledge base

What We’re Looking For

• 2+ Years Experience testing and working with APIs, webhooks, and integration platforms like Zapier

• Project Management: Demonstrated ability to manage project timelines, budgets, and customer communications for technical implementations

• Scoping and Estimation: Experience defining project scope, providing accurate time estimates, and managing resource requirements

• Self-Sufficiency: Ability to work independently, learn new technologies quickly, and solve problems without constant oversight

• Customer Communication: Strong written and verbal communication skills with experience managing customer expectations and leading UAT processes

• Adaptability: Comfort with ambiguity and the ability to pivot between different projects and priorities

Nice to Have

• Experience with grant management, nonprofit technology, or SaaS platforms

• Familiarity with database concepts and data modeling

• Experience creating technical documentation or training materials

Location: This is a remote, U.S.-based role — you must live and reside in the U.S. full-time.

Salary Details: The annual salary range for this position is $81,000 - $92,000. Actual compensation is based on factors such as the candidate's skills, qualifications, experience, and location.

We are interested in every qualified candidate eligible to work in the United States; however, we cannot accommodate scholastic or employment visas at this time. In addition, we are not able to consider applicants who reside in the following states: Alaska, Delaware, Louisiana, Maine, New Mexico, North Dakota, Oklahoma, Rhode Island, Vermont, West Virginia, and Wyoming.

Why Submittable?

Joining Submittable means becoming part of a forward-thinking, mission-driven company that values innovation, collaboration, and growth. We empower organizations working for social good with technology that accelerates their work, amplifies their impact, and drives meaningful change.

At Submittable, you’ll find a supportive, dynamic work environment where your contributions directly influence our success. If you thrive in a fast-paced, evolving environment and are excited to be part of a company dedicated to social impact, we invite you to apply!

Benefits: We are proud to offer highly competitive benefits to our full-time employees, including:

• Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts

• 401(k) plan with employer match starting day one

• Equity stock options to share in our success

• Flexible hours, remote work options, and generous vacation and sick leave

• Paid parental leave for mothers, fathers, and adoptive parents

• Professional development stipends to support your career growth

• Opportunities to participate in community outreach and volunteer programs

• Monthly company-sponsored happy hours and gatherings to connect and unwind

Our Commitment to Inclusion & Belonging

At Submittable, we believe technology is a force for good, driving social impact and enabling corporate social responsibility on a global scale. To achieve this, we are committed to fostering a workplace that values inclusion and belonging as central pillars of our culture.

We embrace the strength of our diverse community by creating a safe space where employees feel empowered to share ideas, celebrate unique experiences, and learn from one another. By prioritizing inclusion, we aim to build an environment where everyone can bring their authentic selves to work and make innovative contributions that enable our customers to tackle complex challenges and spread more good.

As a globally used platform, we are dedicated to hiring and supporting employees who represent a range of backgrounds, experiences, and perspectives. This includes diversity in ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomic background.

Our Approach to AI in our Hiring Process

We believe that Artificial Intelligence (AI) can be a powerful tool for good. We are committed to leveraging AI technologies responsibly, ensuring their use is equitable, fair and safe. To ensure fairness and accurate skill assessment, we do not allow the use of AI tools (including note takers, transcription tools, or recordings) during take home tests or interviews. For additional information regarding the use of AI in hiring please review our AI Guidelines & Policies. Need accommodations? Let your recruiter know early so we can support you.