Technical Services Director

Would you thrive in a role where you can shape the delivery of essential health services across multiple countries? Are you passionate about ensuring high-quality support for survivors of Sexual and Gender-Based Violence (SGBV) and those in need of Mental Health services? Keep reading to learn more about our Technical Services Director role.

About Tiko

Tiko is an African nonprofit committed to strengthening the potential and resilience of adolescent girls across Africa. We address the “Triple Threat” of unintended pregnancy, HIV infection, and sexual and gender-based violence by building local health ecosystems that provide stigma-free, no-cost, quality-assured services.
Our model brings together key local actors: community-based organizations (CBO) with peer mobilisers who act as health companions to girls; public and private health clinics that deliver care; and retail partners that redeem Tiko Miles -our behaviour-change incentive programme that rewards service uptake and feedback.
We invest in partners by strengthening CBO capacity, training frontline workers and providers, supporting clinic quality improvement, and compensating partners based on performance. Our technology platform connects all actors by enabling referrals, verifying service delivery, facilitating payments, and generating real-time data.
Tiko operates in seven countries: Kenya, Ethiopia, Uganda, Burkina Faso, South Africa, Zambia, and Nigeria, with additional offices in Portugal, the Netherlands, and the United Kingdom. For a clear overview of our work, we recommend watching this short video.
Globally, our team consists of +230 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young, and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here.

We will happily accept applications from Kampala, Uganda; Abuja, Nigeria; Johannesburg or Cape Town, South Africa; or Addis Ababa, Ethiopia.

The Job

We are seeking a highly skilled Technical Service Director to lead the implementation of technical services across all Tiko markets. In this role, you will oversee the implementation of Sexual and Gender-Based Violence (SGBV) and Mental Health services, while also managing the clinical Quality Assurance department to ensure high standards across all areas. Key responsibilities include:

Develop a strategic plan for the department, focusing on integrating technical services into operations

Oversee the implementation of technical services across all Tiko markets, ensuring consistency and quality

Contribute to standardization of the user journey for each technical service across our markets

Build and strengthen strategic partnerships with governments, implementing partners, and funders for new offers

Ensure alignment with national guidelines for technical services in each market

Build internal capacity to adhere to new standards across all offers and markets

Document learnings around the implementation of new offers to enhance future efforts

Ensure the achievement of deliverables for technical services in all markets

Drive research efforts to gather insights and evidence-based practices on SGBV, Mental Health and Quality Assurance. Collaborate with internal teams and external partners to publish articles that contribute to the field and enhance Tiko's thought leadership.

About you

You are a strong, dynamic leader with the ability to build and scale a department from the ground up. With a strategic mindset, you can create and implement effective strategies while providing hands-on support to your team when needed. You have a deep understanding of Sexual and Gender-Based Violence (SGBV), Mental Health and clinical Quality Assurance, particularly across Tiko’s operating  markets in Sub-Saharan Africa. You thrive in fast-paced environments, balancing big-picture thinking with a willingness to dive into the details to ensure success.

Requirements

Background in Public Health with proven experience in designing and measuring public health programs (mandatory).

Qualified Clinician e.g. RN, NP, PA, MD, or equivalent (advantageous)

Applicants must be resident in Uganda, South Africa, Ethiopia, or Nigeria, and have firsthand, lived experience in at least two of these markets—demonstrated through long-term professional engagement within the local context.

Minimum 10 years of experience working with SGBV,  Mental Health and clinical Quality Assurance

At least 3 years in a similar role, leading the strategies and the department for SGBV,  Mental Health and clinical Quality Assurance

Experience in sexual and reproductive health (SRH) with adolescents and young people (AYP)

Must be detail-orientated and take pride in helping the team to deliver on high-quality outputs

Excellent project management, written, analytical, and documentation skills.

Ability to translate health systems processes into user journeys and understand implementation on the ground

Strong knowledge and experience in MERL is a great advantage

Experience working in digital health is a plus

The Rewards

At Tiko, we believe in being open, especially when it comes to salaries. The gross monthly salary brackets for this position are R82,375 - R123,563 in South Africa, €4,776 - €7,164 in Ethiopia and UGX19,430,220 - UGX29,145,330 in Uganda.

We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues. 

In addition to your monthly salary, we offer you:

Benefits and allowances tailored to your location.

Flexible work arrangements, including remote or hybrid options where applicable.

A personal development budget of €500 per year to invest in your professional growth - whether through training, certifications, or career advancement opportunities.

5 days of wellness leave to recharge and prioritise your wellbeing.

All public holidays observed in your region.

Maternity and parental leave in accordance with your local regulations.

Unlimited holidays -  as long as you coordinate with your team, you’re good to go!

The opportunity to shape a growing, impactful product and leave your mark on how we work.

A culture built on trust - we believe you’ll do your best without the need for unnecessary rules or micromanagement.

The details

Interested? Click apply now below! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email. 

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Tiko prioritizes integrity in our workplace and respects your privacy.

Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures.

We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click Tiko - Privacy notice for the recruitment process 2025.pdf to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.