Technical Services Director

Smartrecruiters

Company Description
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.

SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.

Job Description
Our customers are looking to transform their talent operations and processes to meet their evolving business priorities. Through the value of the SmartRecruiters’ Talent Acquisition Suite and professional services, we are positioned to deliver on their needs and ensure they acquire the best talent to achieve business success. 

As the Technical Services Director of NAMER you will lead and grow a regional team of technical consultants that are responsible for achieving Hiring Success outcomes for our customers. 

What you'll deliver:

• Lead, manage and develop our North America technical services & consulting practice (data and integration)

• Oversee the delivery of full lifecycle (requirements, design, build, test, deploy) technical workstreams on customer engagements

• Participate in sales activities, including positioning technical services, scoping, solutioning, estimating and proposing a technical architecture

• Coordinate and deliver a global integration hosting solution between SmartRecruiters and other global HR vendors

• Liaise with Engineers as needed to ensure product customizations are implemented and tested as part of the whole solution provided to the client. Train the client on these customizations

• Ensure on-time, on-budget, high-quality delivery of technical engagements

• Contribute to best practices, case studies and white papers

• Collaborate with Product and Engineering on 3rd party integration strategy

• Collaborate with Professional Services leadership team on overall business strategy including pricing and packaging of technical services

Qualifications
• Bachelor’s Degree in Business, Engineering, Information Systems, Computer Science (BSc, MCA), etc.

• 7-10 years of technical consulting or similar experience

• 5+ years experience hiring, managing, mentoring, and coaching high-performing teams

• Extensive, hands-on expertise with architecting and building integrations to cloud and on-premise applications

• Experience with ATS, HR technologies, CRM or ERP, as well as, SaaS / On-Demand applications

• Ability to work independently and communicate complex technical issues in an easy to understand manner

• Experience working in a fast-paced environment with the ability to manage multiple concurrent projects

• Track record of demonstrating excellent customer satisfaction and problem-solving skills

• Ability to conduct oneself with professionalism in all situations, including in high-pressure scenarios

Strongly Preferred:

• Experience leading distributed and near-shore teams

• Experience with enterprise middleware solutions or custom integration hosting solutions

• Experience in a startup launching a complex enterprise software product

Additional Information
SmartRecruiters is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.