Technical Service Specialist Atyrau

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Sika® has been operating in Kazakhstan since 2005. In 2007, the company opened its first production facility in Almaty, where it began producing modified dry cement-based construction mixtures and liquid additives for concrete. In 2018, factories were established in Astana and Atyrau to produce additives for concrete.

Are you passionate about concrete, technology and relationship with clients? Join our Concrete Technical Service team as a Technical Service Specialist in Concrete Business Unit and play a key role in winning Kazakhstan significant projects and developing strong customer relationships. Be the driving force between Sika Solutions and clients. Apply now and make an impact!

Strategic Role: This position is key to supporting Sika's strategic goal of deeper market penetration in West Kazakhstan by ensuring superior on-the-ground technical application and customer support

Responsibilities

• Providing an expert technical support to customers, contractors, and applicators directly at construction sites. Managing and resolving complex technical challenges in the field.
• Developing and optimizing concrete mix designs tailored to specific customer requirements and local materials.
• Investigating customer problems, complaints and product performance issues promptly and efficiently.
• Supporting the sales team by conducting product sampling, demonstrations, and trials at customer sites. Providing the technical knowledge needed to follow up on projects and specifications.
• Organizing and conducting professional product presentations, seminars, and hands-on training sessions for customers, applicators, and internal teams.
• Staying updated on local market trends, construction standards, and competitor activities.

 

Your expertise - Our strength

 

• Education: Bachelor’s degree or higher in Civil Engineering, Chemistry, Material Science, Chemical Engineering, or a related field.
• Experience: Minimum of 3-5 years of hands-on experience in the construction chemicals industry, with a deep focus on concrete or concrete admixtures and related products.
• Problem-Solving: Solution-oriented approach.
• Collaboration: Builds and maintains internal and external networks.
• Organization – Ability to work independently with minimal supervision, manage multiple tasks, and maintain a positive, improvement-focused attitude.
• Language Skills: Kazakh and Russian are mandatory, English is preferred.
• Technical Skills: Profound knowledge of concrete technology, mix design, and troubleshooting.

Terms and benefits of working in the company:

• Work schedule: 5/2 (in agreement with the manager: 08:00–17:00 / 09:00–18:00);
• Annual performance bonus;
• Mobile phone and reimbursement of mobile communication expenses;
• Meal compensation
• Medical insurance for the employee and for family members;
• Accident insurance 24/7;
• 100% sick leave compensation;
• Paid annual leave 28 calendar days;
• English language courses;
• Financial assistance for various life events (childbirth, family circumstances, etc.).