Technical Service Specialist Affera

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Cardiac Ablation Solutions (CAS) delivers innovative electrophysiology technologies designed to transform cardiac mapping and ablation procedures. Within CAS, Affera™ systems represent a next-generation platform enabling safer, faster, and more predictable treatment of cardiac arrhythmias.

The Field Service Engineer - Affera Systems is the primary technical liaison for Medtronic customers using Affera™ mapping and ablation systems across the Nordic region, with Stockholm as the main base of operations. The role is fully responsible for the technical assessment, installation, servicing, maintenance, and ongoing support of Affera systems in clinical environments. This role is designed for a highly autonomous Field Service Engineer who is comfortable working independently across multiple countries and supporting advanced technology in high-acuity clinical settings. As Affera systems continue to expand across the Nordic region, this position plays a key role in ensuring system reliability, customer confidence, and successful clinical adoption. The role operates with a high degree of trust and independence, where planning, prioritization, and execution are largely driven by the Technical Service Specialist in close alignment with customers and internal stakeholders. This position requires extensive travel (approximately 75% of the time) due to responsibility for systems located throughout Sweden, Denmark, Norway, Finland, and Iceland. In addition, the role may occasionally provide short-term support to other Western European markets, in coordination with regional service teams.
Responsibilities may include the following and other duties may be assigned:

• Perform technical assessments, installations, preventive and corrective maintenance of Affera™ systems
• Act as the primary technical liaison and subject matter expert for customers within the assigned region
• Troubleshoot, diagnose, and resolve complex technical issues in clinical environments
• Take end-to-end ownership of assigned systems to ensure uptime, performance, and customer confidence
• Maintain accurate service documentation and technical records in compliance with regulatory requirements
• Provide technical input and field feedback to internal teams, including Sales, Clinical, Quality, and Engineering
• Support continuous improvement initiatives related to service processes, documentation, and training

Required Knowledge and Experience:

• Technical education (e.g. Biomedical Engineering) or equivalent technical background
• Experience in field service, engineering, or technical support within medical devices or other regulated industries
• Strong ability to troubleshoot and technically diagnose advanced medical equipment
• Proven capability to work independently in a remote, field-based role with regional responsibility
• Flexibility to travel extensively as required by the role
• Strong communication skills and professional working proficiency in English

Experience in electrophysiology and/or cath lab environments is desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik:  Sweden: 467,200.00 SEK - 700,800.00 SEK |  

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here