Technical Service Rep

Confidential

Wooster, Ohio permanent

Posted: February 5, 2026

Job Description

Support Life‑Changing Technology — Join PRC‑Saltillo as a Technical Service Representative!

Position Overview

The Technical Service Representative provides advanced technical support across all PRC‑Saltillo product lines, resolving complex hardware and software issues while determining whether concerns can be addressed remotely or require repair or exchange. This role serves as a trusted technical resource for customers, partners, and internal teams by delivering timely, accurate, and compassionate support. Ideal candidates are technically curious, customer‑focused, and motivated by meaningful work that helps others successfully use life‑changing communication technology.

If you’re energized by technology, problem‑solving, and helping others succeed, we’d love to have you on our Technical Service team.

Apply Here: https://prentkeromich.bamboohr.com/careers

Why You’ll Love Working Here

Mission‑Driven Work: Support technology that empowers people to communicate.

Technical Variety: Work across hardware, software, mobile platforms, and operating systems.

Problem‑Solving Focus: Tackle complex technical issues and develop creative solutions.

Growth Opportunities: Expand your technical expertise while supporting advanced AAC solutions.

Collaborative Environment: Work closely with service, product, clinical, and repair teams.

What You’ll Do

Handle incoming technical support calls and determine appropriate resolution paths, including remote support or device repair

Maintain a professional, welcoming, and solution‑focused approach in all customer interactions

Collect customer and device information to initiate repairs, funding processes, return authorizations, and loaner requests

Maintain working knowledge of assigned product lines, including current and discontinued components

Support advanced questions related to hardware, software installation, configuration, and use

Education & Experience

Associate’s degree in Business, Information Technology, or a related field required

In lieu of a degree: High school diploma plus 3–5 years of customer service experience

Required Skills & Abilities

Excellent verbal and written communication skills

Strong interpersonal skills with a customer‑focused mindset

Exceptional organizational skills and attention to detail

Strong time‑management skills with the ability to meet deadlines

Ability to prioritize and manage multiple tasks

Professionalism, integrity, and confidentiality in all interactions

Proficiency with Microsoft Office Suite or related software

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