Technical Sales Engineer

Job Purpose 

The Technical Solutions Manager is a hybrid role combining the strategic expertise of a Technical Account Manager with the technical depth of a Sales Engineer. This position serves as the critical bridge between our commercial teams and technical product capabilities, ensuring successful customer outcomes throughout the sales cycle and beyond. 

This role is responsible for supporting the Account Management team in identifying and executing upsell opportunities by demonstrating advanced product features and value propositions to existing customers. Additionally, the Technical Solutions Manager partners with the Sales team to provide technical expertise during the sales process, ensuring prospects understand our product capabilities and integration requirements. 

The ideal candidate will possess deep technical knowledge of our product architecture, APIs, and integration capabilities, while also excelling at translating complex technical concepts for non-technical stakeholders. This position requires a global mindset, as the role involves supporting customers worldwide and may include travel to customer sites and industry events. 

Key Responsibilities 

Sales & Account Support 

Partner with Account Management team to identify upsell opportunities and demonstrate advanced product features to existing customers 

Support Sales team by providing technical expertise during prospect engagements and answering complex technical questions 

Conduct technical discovery sessions to understand customer requirements and architect appropriate solutions 

Ensure requirements are appropriately documented and handed over accurately to delivery teams 

Technical Communication & Education 

Translate complex technical concepts including API functionality, integration methods, and system architecture for non-technical audiences 

Educate customers on product capabilities, best practices, and implementation strategies 

Create and deliver technical presentations to diverse stakeholder groups, from developers to C-level executives 

Train internal sales and account management teams on product technical aspects and competitive differentiators 

Product Documentation Ownership 

Own and maintain all customer-facing product documentation, ensuring accuracy and clarity 

Develop comprehensive integration guides, API documentation, and technical implementation resources 

Create and update technical FAQs, troubleshooting guides, and best practice documentation 

Establish documentation standards and quality control processes 

Collaborate with Product and Engineering teams to ensure documentation reflects current product capabilities 

Technical Solution Design 

Provide technical guidance on API integrations, data flows, and system architectures 

Collaborate with Engineering team to address complex technical requirements and custom solutions 

Support customer technical teams during implementation and integration phases 

Troubleshoot technical issues and coordinate resolution with appropriate internal teams 

Product Feedback & Improvement 

Gather and synthesize customer technical feedback and feature requests 

Collaborate with Product team to influence roadmap based on customer needs 

Identify common integration challenges and work with Engineering to develop solutions 

Monitor competitive landscape and provide technical competitive analysis 

Essential Qualifications & Experience 

5+ years in technical account management, sales engineering, or solutions architecture roles 

Proven technical expertise with APIs, integrations, and system architectures 

Strong experience with REST APIs, webhooks, and modern integration patterns 

Demonstrated ability to communicate complex technical concepts to non-technical audiences 

Experience supporting both sales processes and existing customer growth initiatives 

Track record of creating and maintaining technical documentation 

Experience with B2B SaaS platforms and enterprise software implementations 

Familiarity with cloud platforms (ideally AWS) and modern deployment architectures 

Excellent presentation and demonstration skills 

Strong problem-solving abilities and customer-first mindset 

Bachelor's degree in Computer Science, Engineering, or related technical field (or equivalent experience) 

Preferred Qualifications 

Experience in telematics, mobility, AI, or IoT applications 

Technical certifications in cloud platforms or relevant technologies 

Experience with insurance technology or related industries 

Proficiency in at least one programming language or scripting 

Experience with data analytics and visualization tools 

Previous experience in a global role supporting international customers 

Experience with technical writing or documentation tools