Technical QA/Application Support Specialist

Seeking a Technical QA/Application Support Specialist to join our team! Hybrid position 3 days remote / 2 in office.

Advanced Recovery Systems (ARS), an integrated behavioral healthcare management company, is dedicated to providing exceptional care for addiction, substance abuse, and mental health issues. With our facilities located across various regions of the U.S., we have been committed to furthering our mission and applying advanced approaches to patient care. Learn more about ARS and our transformative work at www.therecoveryvillage.com

This role works closely with developers throughout Agile sprint cycles to test completed development work, validate workflows and integrations, and confirm that solutions are ready for leadership review, stakeholder demos, and release. The Specialist acts as a key quality gate, ensuring work meets defined requirements before it moves forward.

This position focuses on technical QA, works closely with developers to validate completed work, and supports users by triaging and resolving application-related issues.

CORE JOB DUTIES:

Agile QA & Sprint Alignment Responsibilities:

• Participating in Agile sprint ceremonies, including sprint reviews
• Review user stories and acceptance criteria for clarity, completeness, and testability
• Execute QA testing once development work is marked complete
• Validate sprint deliverables prior to demos and release milestones
• Collaborate with developers to clarify expected workflow behavior

Technical QA & Testing Responsibilities:

• Develop and execute test plans, test cases, and validation scenarios for:
• EHR workflows and configurations
• Salesforce automations, flows, and integrations
• AI-enabled workflows and automated processes

• Perform functional, integration, regression, and negative testing

• Evaluating the outcome of each test cycle.
• Validate workflow logic, data integrity, and system outcomes
• Identify, document, and track defects, risks, and dependencies
• Report testing progress, defects and successful rates of each test cycle.

Demo & Release Readiness Responsibilities:

• Serve as the QA checkpoint before solutions are demonstrated to leadership or stakeholders
• Validate demo data and scenarios to ensure stable and predictable behavior
• Provide go/no-go readiness recommendations
• Communicate testing outcomes, risks, and outstanding issues to project teams and leadership
• Re-test fixes and confirm readiness prior to demo or release

Application Support Responsibilities:

• Provide application support for the EHR, Salesforce, and AI-enabled tools.
• Responding to customer inquiries and complaints in a timely and professional manner.
• Serve as a point of contact for application-related incidents and service requests
• Troubleshoot common application issues, workflow errors, and user access problems
• Document issues, resolutions, and recurring trends
• Escalate complex issues to advanced support teams or vendors
• Support user communication during incidents or outages.
• Responding to customer inquiries via multiple channels (Email, phone, chat).
• Support for any future, internal or external, therapeutic application projects.

Documentation & Continuous Improvement Responsibilities:

• Maintain QA documentation, test artifacts, and readiness checklists
• Contribute to QA standards, support procedures, and knowledge base materials
• Identify recurring issues and recommend workflow or system improvements
• Perform other tasks as assigned.

Requirements:
Education

Bachelor’s degree in computer science, Information Systems, or a related field required.

Advanced degrees are a plus.

Experience:

Minimum of 2-4 years of experience in technical QA, application support, or system testing.

Experience working in Agile or sprint-based development environments.

Experience supporting enterprise applications.

Experience supporting EHR systems.

Experience with Salesforce workflows or administration.

Exposure to AI-enabled tools or automation.

Healthcare of behavioral health experience preferred.

Familiarly with regulated environments (HIPAA)

Benefits:
BENEFITS: Benefits begin on the 1st day of the month following date of hire.

• Competitive Starting Pay
• Paid Time Off: Up to 2 weeks/year | Accrual begins on Day 1 of employment
• Retirement: 401K + match
• Insurance: Health, Vision, Dental, Life
• Matching HSA: Up to $1500/year company contribution
• Travel Concierge, LifeMart Employee Discounts, Health Advocate, EAP Program
• And much more

Advanced Recovery Systems complies with state and federal nondiscrimination laws and policies that prohibit discrimination based on age, color, disability, national origin, race, religion, or sex. It is unlawful to retaliate against individuals or groups based on the basis of their participation in a complaint of discrimination or on the basis of their opposition to discriminatory practices/EEO.