Technical Project Manager (Website Development & Customer Operations)

Gushwork is reinventing how businesses get discovered online. We're an agentic AI startup that helps B2B companies show up in AI answer engines like ChatGPT, Gemini, and Perplexity—by building a content engine on websites designed to attract AI visitors alongside human visitors.

We're a US and Bengaluru-based company that's raised over $11M from top-tier global VCs including Lightspeed. While search behavior is rapidly shifting toward AI, most B2B companies are being left behind. We're changing that.

We're at an exciting inflection point—moving fast, solving hard problems, and building technology that's becoming critical infrastructure as AI reshapes how buyers find solutions. If you want to work on challenging problems with a talented team in a high-growth environment, we'd love to meet you.

More about the role below - if you feel it’s a fit, we are excited to meet you!

What you'll do?:
• Lead & Build the Team
• Lead a team of 3-5 junior engineers focused on customer implementations
• Set technical standards for front-end customization and deployment processes
• Build repeatable systems for onboarding and customization that scale
• Hire and develop engineers who can balance technical work with customer interaction
• Own Customer Implementations
• Oversee technical onboarding for every new customer
• Customize our AI content hub (front-end design, branding, layout) to match customer websites
• Handle complex customer requests that require custom engineering work
• Troubleshoot integration issues with customer websites and CMSs
• Be Customer-Facing
• Hold technical onboarding calls with customers
• Translate customer feedback into engineering requirements
• Manage expectations and communicate timelines clearly
• Escalate product gaps to the core engineering team
• Ship & Iterate
• Write front-end code when needed (React, HTML/CSS, JavaScript)
• Make back-end changes for customer-specific configurations
• Build internal tools that make the team more efficient
• Document processes and create runbooks for the team

What We're Looking For:
• 3+ years of software engineering experience, with at least 1 year in a manager role
• Strong front-end development skills (React, modern CSS, JavaScript)
• Working knowledge of back-end development (APIs, databases, servers)
• Experience with customer-facing technical work (solutions engineering, implementation, professional services)
• Project management skills - you can juggle multiple customer implementations without dropping balls
• Excellent communication skills - comfortable explaining technical concepts to non-technical customers

Nice to have:
• Experience at a startup or fast-moving product company
• Background in web development, CMS platforms, or SEO/content systems
• Prior experience building or leading implementation/integration teams
• Comfort with ambiguity and building processes from scratch

You'll Thrive If You:
• Like solving customer problems as much as you like writing code
• Can context-switch between coding, customer calls, and managing people
• Default to action - you ship solutions, not perfect code
• Can spot patterns and build systems from repetitive work
• Enjoy teaching and unblocking others

Why Join Gushwork:
• Early stage impact: Shape how we deploy and scale our product as we grow from dozens to hundreds of customers
• Build a team: Hire and develop engineers while establishing best practices from the ground up
• Learn fast: Work directly with customers, see what works, and iterate quickly
• Ownership: This is your function - you'll have autonomy to build it the right way

Compensation & Benefits:
• Competitive salary + equity options
• Health insurance
• Flexible work environment
• Learning & development budget