Technical Project Manager - Professional Services

WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKAsets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy.

WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey.

The ProServ Technical Project Manager (TPM) will play a critical role in facilitating the implementation of our solutions, serving as the primary point of contact between our customers, partners and our internal teams. This role requires a blend of technical acumen, project management expertise, data-driven,and exceptional customer-facing communication skills.

The TPM will oversee all aspects of the implementation process, ensuring projects are completed on time, within scope, and to the highest standards of quality.

Responsibilities include:

Manage the end-to-end implementation of solutions, including planning, coordination, execution, and delivery. Develop detailed project plans, including timelines, resource allocation, and risk management strategies.

Customer Liaison:

Act as the primary point of contact for customers/partners during the implementation phase. Communicate project status, address customer concerns, and ensure alignment with customer expectations and requirements.

Technical Coordination:

Collaborate with cross-functional teams, including sales, customer success, partners and support, to ensure successful integration and deployment of solutions. Translate technical requirements into actionable project plans and deliverables.

Process Improvement:

Identify and implement process improvements to enhance the efficiency and effectiveness of the implementation process. Develop and maintain documentation and best practices for project management and customer interactions.

Risk Management:

Proactively identify potential risks and issues that could impact project success. Develop and execute mitigation strategies to address and resolve challenges promptly.

Customer Success:

Ensure a smooth transition from implementation to post-deployment support. Work with the Customer Success and Premium Services team to ensure ongoing satisfaction and address any post-implementation issues.

KPI Reporting & Documentation:

Provide regular status updates and reports to stakeholders. Maintain accurate and up-to-date project documentation, including project plans, issue logs, and customer communications.

Desired Qualifications:

Minimum of 3 to 5 years of experience in technical program management, project leadership, project management, or a related field, with a proven track record of successfully delivering complex technical projects. Experience in Networked Storage projects is preferred.

Technical Skills:

Strong understanding of technical concepts and the ability to work closely with technical teams. Experience in infrastructure/vendor project management delivery.

Project Management:

Demonstrated experience with project management methodologies and tools (e.g., Agile, Scrum, Waterfall). PMP, PRINCE2, or similar certification is a plus.

Customer-Facing Skills:

Excellent communication and interpersonal skills, with a proven ability to build and maintain strong relationships with customers. Experience in managing customer expectations and delivering exceptional customer service.

Problem-Solving:

Strong analytical and problem-solving skills, with the ability to identify issues, develop solutions, and implement corrective actions.

Education:

Bachelor’s degree in sciences, technology or related field. Advanced degrees or certifications in project management or technical fields are a plus.

• We are Accountable: We take full ownership, always–even when things don’t go as planned. We lead with integrity, show up with responsibility & ownership, and hold ourselves and each other to the highest standards.

• We are Brave: We question the status quo, push boundaries, and take smart risks when needed. We welcome challenges and embrace debates as opportunities for growth, turning courage into fuel for innovation.

• We are Collaborative: True collaboration isn’t only about working together. It’s about lifting one another up to succeed collectively. We are team-oriented and communicate with empathy and respect. We challenge each other and conduct positive conflict resolution. We are being transparent about our goals and results. And together, we’re unstoppable.

• We are Customer Centric: Our customers are at the heart of everything we do. We actively listen and prioritize the success of our customers, and every decision we make is driven by how we can better serve, support, and empower them to succeed. When our customers win, we win.

Concerned that you don’t meet every qualification above?

Studies have shown that women and people of color may be less likely to apply for jobs if they don’t meet every qualification specified. At WEKA, we are committed to building a diverse, inclusive, and authentic workplace. If you are excited about this position but are concerned that your past work experience doesn’t match up perfectly with the job description, we encourage you to apply anyway – you may be just the right candidate for this or other roles at WEKA.

WEKA is an equal-opportunity employer that prohibits discrimination and harassment of any kind. We provide equal opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local lAzure. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.