Technical Program Manager, Payments Experiences

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Stripe's Payments Experiences teams focus on empowering merchants to create delightful and highly optimized payment experiences. This involves Stripe's Payment Links, Elements, Checkout, and Terminal, which are reshaping online and in-person shopping. These products enhance convenience and security for consumers across numerous businesses, ultimately boosting conversion rates and lowering cost for merchants. The Technical Program Management (TPM) team collaborates closely with product, engineering, go-to-market teams, and customers to achieve the teams' most important objectives.

What you’ll do

Effective TPMs at Stripe always bias towards driving the right solutions for our users and internal stakeholders with the north star focus of delivering long term impact for the product and for Stripe. You’ll do this even when it’s not the easiest path for us or our teams, and requires trade-off decisions. You will look ahead and around corners to enable our teams to operate at their best, and for opportunities to eliminate the unnecessary in delivering results. Payments Experiences is still in early days. So you will have an opportunity to have significant influence on the product roadmap and technical direction for the team.

Responsibilities

• Drive functional and technical delivery of key team-, org-, and company-wide initiatives

• Collaborate with engineering teams to design, scope, and shepherd features

• Create functional specs, project plans, and roadmaps

• Own and execute multiple software engineering programs simultaneously

• Help drive product decisions to align with higher company initiatives

• Help influence peers / managers and build consensus while dealing with ambiguity

• Drive clarity across all stakeholders on the goal, problem and outcomes the team is working towards.

• Understand the technical problems that need to be solved, and work closely with necessary stakeholders of the engineering teams, technical systems/processes involved to define and manage the most effective way to enable teams to deliver solutions.

• Bring rapid clarity to ambiguous situations, resolve them effectively, communicate decisions efficiently, and enable teams to move towards implementing solutions. You will bring your experience and contextual knowledge to bear on the problems that teams need to solve

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of product management or technical program management experience with extensive experience partnering closely with software engineering teams

• Experience providing program management during all phases of software development.

• Proven track record of defining and executing complex programs across multiple functions

• Excellent written and verbal communication skills, with the ability to establish strong relationships with stakeholders and senior leaders

• Thrive in solving ambiguous problems and see opportunities where others see chaos

• Experience influencing technical decisions particularly as they impact reliability, security, latency and scalability

• Relentless focus on users and solving for their needs and wants

• Have strong prioritization frameworks to drive development for the product team and customers. You will have a strong understanding of our product roadmaps and help leaders navigate how to balance meeting the roadmap and balancing priority customer needs

Preferred qualifications

• Experience with payments-related products