Technical Program Manager II

OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust. Category-leading products include enterprise asset management, procurement and contract management, accounting and budgeting, billing and revenue management, permitting and licensing, and transparency and open data. These solutions come together in the OpenGov ERP, allowing public sector organizations to focus on priorities and deliver maximum ROI with every dollar and decision in sync. Learn about OpenGov’s mission to power more effective and accountable government and the vision of high-performance government for every community at OpenGov.com.

Job Summary:

We are looking for a proactive, organized  and technically proficient Program Manager II to contribute to managing engineering initiatives across our organization. 

In this role, you will assist to manage project governance activities, including the configuration, optimization, and management of project management tools such as Aha!, Jira, and related dashboards. This role ensures that project management standards, processes, and tools are effectively implemented to support the organization's strategic initiatives and operational excellence.

Responsibilities:

• Ensure alignment of governance processes with organizational objectives and methodologies (e.g., Agile, Scrum, Waterfall).

• Create, manage, and optimize Jira dashboards, filters, and reports for stakeholders.

• Develop and maintain real-time project reporting dashboards to provide insights into project status, risks, and progress.

• Track and ensure the timely closure of project milestones, escalating delays and risks as necessary.

• Generate reports to track key performance indicators (KPIs), team velocity, and adherence to project timelines.

• Partner with project managers, product managers, and stakeholders to ensure tools and processes meet their needs.

• Conduct training sessions and workshops for team members on using Aha!, Jira, and dashboards effectively.

• Continuously evaluate and enhance project management tools and processes to improve efficiency and usability.

• Identify gaps and implement improvements to increase visibility and control across projects.

• Maintain documentation for governance processes, tool configurations, and standards.

• Ensure compliance with internal policies and external regulatory requirements.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.

• 3+ years of experience in project governance, project management, or a related role.

• Strong expertise in Aha!, Jira, and Jira-related tools (e.g., Confluence, Advanced Roadmaps).

• Proficiency in Microsoft Office (Excel, PowerPoint, Word) or Google Suite.

• Proficiency in creating reports, dashboards, and workflows in project management tools.

• Familiarity with Agile, Scrum, Kanban, and Waterfall project management methodologies.

• Excellent analytical, organizational, and communication skills.

• Experience with other project management tools is preferred.

• Preferred Certification in Agile, Scrum Master, or PMP.

• Preferred knowledge of scripting and automation within Jira (e.g., using Automation for Jira or scripting plugins).

Why OpenGov?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.