Technical Program Manager II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Program Manager II

Overview

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Our team within Mastercard – Services:

The Services team is a key differentiator for Mastercard, providing the cutting-edge services that are used by some of the world's largest organizations to make multi-million dollar decisions and grow their businesses. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business intelligence and insights, and data-driven information and risk management services.

Economic Intelligence Program:

Within the Services Technology Team, the Economic Intelligence program works closely with the Mastercard Economics Institute to provide clients with timely, actionable market level economic data, insights, and commentary. Our products leverage Mastercard data and proprietary models to generate economic insights across the world, covering macro and micro geographic regions and spanning dozens of sectors. We provide actionable insights to clients across retail and commerce, financial institutions, governments, tourism industries, and more. Currently we are modernizing a number of our applications and data pipelines by migrating to the cloud, building new, targeted products and capabilities, and bringing these capabilities together into a unified user experience.

We are looking for a technical program manager who will drive the planning and execution of key Economic Intelligence priorities, working closely with engineers, product managers, and customer experience designers to scope projects, highlight dependencies and risks, create projects plans, and keep stakeholders updated on project status. In this role you will have a deep understanding of the technical components of our applications and modeling processes to ensure we are delivering solutions that drive value for our customers.

Position Responsibilities:

As a member of the Services Tech team, you will build revolutionary products that advance how businesses all over the world seize the most value from their data. As a technical program manager, you will:

* Plan, execute, and deliver projects from inception to completion
* Partner across roles and teams to ensure dependencies and risks are identified, well understood, and managed
* Partner with Product Managers and Customer Experience Designers to develop a deep understanding of users and use cases and apply that knowledge to all engineering efforts
* Manage and ensure the timely scoping, design, implementation, and release of complex features
* Drive innovative improvements to team processes
* Proactively identify roadblocks and challenges, and brainstorm and execute contingency plans throughout project execution
* Establish and maintain clarity and visibility of project decisions, expectations, and milestones
* Ensure high-quality outputs of all project milestones and dependencies

Ideal Candidate Qualifications:

* 2+ years of experience working closely with engineering and product teams in an agile team environment
* Experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models across multiple teams
* Curious mindset and willingness to ask questions to identify solutions to challenges
* Demonstrated experience building relationships and partnering with many teams and roles
* Ability to communicate with executives, peers, and stakeholders with impact, eloquence, and authenticity
* Customer-centric development approach
* Passion for analytical / quantitative problem solving
* Track record of identifying and implementing improvements to team development processes
* Motivation, creativity, self-direction, and desire to thrive on varying team settings
* Superior academic record with a degree in Computer Science, Engineering, or related technical field
* Strong written and verbal English communication skills

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.