Technical Program Manager II

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Technical Program Manager II

Who is Mastercard?

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

Technology at Mastercard

What we create today will define tomorrow. Revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before. Safer, faster, more sustainable. 

And we need the best people to do it. Technologists who are energized by the challenges of a truly global network. With the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.

Working at Mastercard means being part of a unique culture. Inclusive and diverse, a rich collaboration of ideas and perspectives. A place that celebrates your strengths, values your experiences, and offers you the flexibility to shape a career across disciplines and continents. And the opportunity to work alongside experts and leaders at every level of the business, improving what exists, and inventing what’s next.

About the Role

We are looking for experienced technical program management professionals to join our team and help us build towards the future. Our Technical Program Managers (TPM) conceptualize, rationalize, and drive multiple simultaneous projects to bring Tech and Product vision to fruition.

This role requires TPMs to work across different vendors, manage multiple stakeholders, explore different tech-stacks, manage cross-platform integrations, validate tech solutions, and ensure compliance with company guidelines on payment, data access & privacy, as well as data security. You will contribute to the strategies, roadmap, design choices, optimizing operations, vendors selection as well as choice of technology to build secure, scalable, cost effective, reliable, and resilient capabilities for customers while keeping high UX standards.

In this role, you get to dive as deep as you want into the tech stack, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems. You may drive the execution of a feature through the full stack or may drive a project which spans multiple teams and integrations, reporting meaningful status along the way. All staff at Mastercard are expected to demonstrate 'Mastercard Way' cultural values every day - own it, simplify it, sense of urgency, thoughtful risk-taking, unlock potential, and be inclusive – with a relentless focus on our customers

All about you and what makes you a good fit

- You are keen, curious, and have technical acumen. You enjoy diving deep to understand platforms capabilities and underlying technologies
- You can plan, execute, and deliver projects from inception to completion related to a known technology, product, or program
- You are self-organizing and can break down a problem/task into smaller achievable chunks
- You have sense of ownership and accountability. Can work with limited guidance from peers, people leader, and other stakeholders
- You have solid comprehension and articulation skills, especially when it comes to technology. You are able to understand technical aspects related to platform integrations and implementations.
- You can communicate to executives, peers, and staff with impact, eloquence, and authenticity.
- You have the ability to distill information and translate technical verbiage based on the audience for effective comprehension
- You love to solve problems, come up with potential solutions before seeking inputs
- You don't shy away from asking questions, seeking support, raising concerns, and giving your opinion
- You seek to optimize and deliver more
- You are comfortable working in an environment with ambiguity and changing priorities. You tend to bring clarity and partner with stakeholders to manage priorities
- You talk 'Value'. You build understanding on what we are are doing and why we are doing it. You practice '5 Whys'
- You help others grow along with you
- Comfortable working on the following: (experience with at least one of these technologies preferred)
-Content Management Systems
-SSO configurations
- Cert and key management
-Microservices APIs
-CI/CD pipeline
-'As a Service' models, Cloud native applications, White label solutions
-User analytics tools (Mixpanel, Adobe etc.)
-Code version control and collaboration tools (Github etc..)

What a typical day would be for you.

No set routine, everyday brings different opportunities to add value, optimize, and improvise. A few activities that may be performed over a period of a month working on a project:

- Collaborate with Corp Security, Legal, Data privacy teams for various compliance requirements
- Collaborate with other partner teams (BizOps, Support, internal governance etc.) to ensure continuous progress.
- Own technical requirements, oversee development, lead solution validations, and plan for roll-out
- Troubleshoot and solve technical challenges that stakeholders come across
- Manage project communications, and may be the first point of contact for the team
- Clearly articulate scope, timelines, dependencies, owners, actions, risks, and mitigations. Identify blocking issues and manage their resolution
- Own project communications and ensure the right information about the status of a project is delivered to the right audience at the right time

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $76,000 - $127,000 USD